Release Manager (mid level)

TechDigital Group; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

TechDigital Group is seeking a Release Manager to plan, coordinate, and oversee deployments into production, focusing on overnight maintenance windows to ensure timing, accuracy, and risk management. The role requires ensuring releases are scheduled, approved, and communicated in advance and that deployment activities follow established processes and readiness checks.

You will collaborate with development, QA, Platform Engineering, operations, and business stakeholders to validate release

Qualifications

• 6–10 years of release management or related experience
• Knowledge of Gemini Enterprise (GECX) and Contact Center IVR space preferred
• Willing to work on-site: 4 days/week in client office; remote not allowed

Responsibilities

• Plan, coordinate, and oversee deployments of application and platform changes into production.
• Center maintenance during overnight windows with emphasis on timing, accuracy, risk management, and readiness checks.
• Ensure releases are scheduled, approved, and communicated in advance per established processes.
• Coordinate with development, QA, Platform Engineering, operations, and business stakeholders on dependencies and validation.
• Guide teams through deployment steps, monitor progress, manage issues, and confirm post-deployment validation.

Skills

Jira

GitLab

Chalk

GECX knowledge

6-10 years experience

Tools

GECX

Job description

Top Skills:

Jira, GitLab, Chalk, GECX

Job Description/ Responsibilities

The Release Manager is responsible for planning, coordinating, and overseeing the deployment of application and platform changes into production, with a strong focus on overnight maintenance windows where timing, accuracy, and risk management are critical. This role ensures that all code releases are properly scheduled, approved, and communicated in advance, and that deployment activities follow established processes, controls, and readiness checks. The Release Manager works closely with development, QA, Platform Engineering, operations, and business stakeholders to confirm that release content is validated, dependencies are understood, and implementation plans are complete before any production activity begins.

During the maintenance window, the Release Manager serves as the central point of coordination for the release, guiding teams through deployment steps, monitoring progress against the release plan, and managing communication throughout the event. They help identify and resolve issues in real time, ensure rollback or contingency plans are ready if needed, and confirm that post-deployment validation is completed before the release is considered successful. In addition to executing releases, the Release Manager supports continuous improvement by documenting outcomes, tracking risks and lessons learned, and refining release processes to improve reliability, efficiency, and cross-team coordination over time.

• Flexible to support the release schedule/time
• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred
• 6 to 10 years of experience (no senior level profiles over 10 years)
• Existing/ex-Charter contractors/FTE needs 6 months cooling period as per SoW.
• Add LinkedIn profile in the resume for better pre-screening (with candidate's consent)
• 4 days/week in client office is mandatory. Remote is not an option. Flexible to work during offshore overlapping hours in the morning.