Release Manager

Raintree Systems, Inc.; New York (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote First

Paid Time Off/11 Paid Holidays/Year–</

Health, Dental, Vision, HSA/FSA

401K with Company Match

Disability & Life Insurance

Employee Assistance Program

Paid Parental Leave

Job summary

Raintree Systems, Inc. is seeking a Release Manager to coordinate software releases across multiple technology stacks, ensuring dependencies are managed and customer-facing teams are prepared.

This role requires collaboration with Engineering, Product, QA, the Release Team, and Change Management to provide end-to-end visibility into release status and impact. Work with cross-functional teams to manage feature enablement during US business hours, complementing the Release Team’s operations.

Qualifications

• Experience in software release management, technical project coordination, or engineering operations.
• Understanding of software development, testing, deployment, and release processes.
• Strong cross-functional coordination, organization, and communication skills.
• Ability to manage technical dependencies, release risks, and competing priorities.
• Technical literacy to interpret release information and operate feature flags using established procedures.
• Ability to work US business hours on a sustained basis.

Responsibilities

• Coordinate release planning and consolidate release schedules with cross-stack dependencies and customer-specific requirements.
• Coordinate release plans across Engineering, Product, and the Release Team; identify and elevate risks and conflicts.
• Manage feature availability, track readiness, prerequisites, and customer availability across stacks.
• Execute approved customer-specific feature flag enablement during US business hours per change controls.
• Maintain visibility into enabled features and coordinate handoffs with the Release Team.
• Verify testing, approvals, and operational readiness before release; ensure rollback procedures are documented and validated.

Skills

Release management

Technical project coordination

Engineering operations

Cross-functional coordination

Communication

US business hours

Tools

Jira

Jira Service Management

Confluence

Job description

About Raintree Systems

Founded in 1983 and headquartered in Chandler, AZ, Raintree is a leading AI-powered EMR and practice management platform built specifically for physical, occupational, speech therapy, and ABA organizations. Powering millions of patient visits across thousands of locations, our award-winning, all-in-one software connects clinical, billing, and operational workflows—reducing administrative complexity and empowering therapy providers to scale with confidence and deliver superior patient care.

Release Manager

Reports to: Engineering Operations Director

Remote U.S. (designated states)

This position is fully remote and may be performed ideally from one of the following U.S. states:

AL, AZ, FL, GA, IN, IL, MA, MD, MI, MS, NC, OK, OH, PA, SC, TN, TX, VA, WI.

The Release Manager coordinates software releases across multiple technology stacks, ensuring cross-team dependencies are managed, releases are ready, and customer-facing teams are prepared.

Working with Engineering, Product, QA, the Release Team, and Change Management, this role provides end-to-end visibility into release status, customer impact, and feature availability. The Release Manager also performs approved feature enablement during US business hours, complementing the Release Team’s regular operations.

Key Responsibilities

• Release Planning and Coordination
• Maintain a consolidated view of release schedules, cross-stack dependencies, and customer-specific requirements.
• Coordinate release plans across Engineering, Product, and the Release Team.
• Identify and elevate release risks, conflicts, and dependencies.
• Feature Availability and Enablement
• Track feature readiness, deployment prerequisites, and customer availability across technology stacks.
• Execute approved customer-specific feature flag enablement during US business hours, following established procedures and change controls.
• Maintain visibility into enabled features and coordinate handoffs with the Release Team.
• Release Readiness and Quality
• Verify that required testing, approvals, and operational readiness criteria are complete before release.
• Confirm that deployment and rollback procedures are documented and validated by the responsible teams.
• Escalate unresolved readiness gaps and risks before release.
• Cross-Functional Delivery
• Coordinate release readiness across Engineering, QA, Product, Implementation, Support, and other stakeholders.
• Ensure customer-facing teams are prepared for changes before they become available.
• Coordinate customer-specific release schedules and rollout readiness.
• Release Communication and Documentation
• Maintain accurate release status, schedules, and customer-impact information.
• Coordinate release notes, internal communications, documentation, and training readiness.
• Identify environments and supporting materials that require updates following a release.
• Release Follow-up and Improvement
• Confirm successful delivery and feature availability for intended customers.
• Coordinate post-release follow-up, issue escalation, and lessons learned.
• Improve release predictability, visibility, and cross-team coordination.

Qualifications and Experience

Required

• Experience in software release management, technical project coordination, or engineering operations.
• Understanding of software development, testing, deployment, and release processes.
• Strong cross-functional coordination, organization, and communication skills.
• Ability to manage technical dependencies, release risks, and competing priorities.
• Technical literacy to interpret release information and operate feature flags using established procedures.
• Ability to work US business hours on a sustained basis.

Preferred

• Experience with enterprise SaaS, single-tenant and multi-tenant products, or customer-specific deployments.
• Familiarity with feature flags, CI/CD pipelines, and release automation.
• Experience in healthcare software or another regulated industry.
• Experience with Jira, Jira Service Management, and Confluence.
• Experience coordinating releases across multiple products or technology stacks.

At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights.

We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.

Our Core Values

• Clients First
• Open and Honest
• Disciplined, Yet Flexible
• Solve Problems
• Committed to Greatness
• High Performance Team

U.S. Based Perks

• Remote First
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.