Release Management Owner

Oracle; United States; On-site; USD 91,000 - 187,000; Full time

Job summary

Oracle Health Government Services is seeking a Sustainment Project Manager to oversee operational sustainment activities for enterprise applications and support environments. You will coordinate problem management, release management, and product enablement while engaging vendors and client partners to optimize service value.

You will lead cross‑functional teams, manage governance, and drive continuous improvement in performance, reliability, and operational maturity for federal healthcare

Qualifications

• PMP, ITIL, Scrum Master, or related certifications.
• Experience supporting federal, healthcare, or large enterprise environments.
• Familiarity with Sustainment Managed Services operational models.
• Experience with enterprise release management and service governance tools.
• Previous Federal Contracting experience preferred; US Citizenship required for clearance.

Responsibilities

• Lead and coordinate critical support activities for high‑priority production issues and operational incidents.
• Serve as the primary point of coordination for problem management activities, including root cause analysis and remediation tracking.
• Facilitate cross‑functional incident response and escalation management across internal teams, vendors, and stakeholders.
• Monitor operational health metrics and support trends to identify risks and recurring issues.
• Drive post‑incident reviews and ensure lessons learned are documented and used for improvements.
• Ensure release readiness through validation of deployment plans, testing, rollback procedures, and change approvals.
• Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.
• Monitor post‑release performance and coordinate issue resolution activities following deployments.
• Act as trusted advisor to stakeholders to maximize operational value and product utilization.
• Collaborate with business leaders to identify opportunities for process optimization.

Skills

Problem & Incident Management

Release & Change Management

Operational Sustainment Leadership

Product Value Realization

Vendor & Third‑Party Management

Stakeholder Communication

Risk & Issue Management

Continuous Improvement

Cross‑Functional Coordination

Service Delivery Excellence

Communication, team building, coaching

Education

PMP, ITIL, Scrum Master, or related certifications

Experience supporting federal, healthcare, or large enterprise environments

Familiarity with Sustainment Managed Services operational models

Experience with enterprise release management and service governance tools

Previous Federal Contracting experience preferred

Required travel up to 20%

US Citizenship with ability to obtain government clearance

Job description

Job Description

Sustainment Project Manager – Operations, Release & Service Enablement

Opening statement

We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

Job Description

Sustainment Project Manager – Operations, Release & Service Enablement

Opening statement

We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place.

About this position

Oracle Health Government Services is seeking a skilled Sustainment Project Manager to join our mission-driven organization. In this role, you will be responsible for operational sustainment activities for enterprise application and support environments overseeing critical support coordination, problem management, release management, product enablement, vendor engagement, and ongoing service optimization. The ideal candidate will have a solid understanding of problem management, release management, product enablement, value advisory, and third‑party relationship management. You will collaborate with cross‑functional teams—both internal stakeholders and client partners—so familiarity with driving cross‑functional coordination, enabling successful releases, and maximizing business value through effective stakeholder engagement and operational governance is essential.

Responsibilities

• Lead and coordinate critical support activities for high‑priority production issues and operational incidents.
• Serve as the primary point of coordination for problem management activities, including root cause analysis, remediation tracking, and preventive action planning.
• Facilitate cross‑functional incident response and escalation management across internal teams, vendors, and stakeholders.
• Monitor operational health metrics and support trends to proactively identify risks and recurring issues.
• Drive post‑incident reviews and ensure lessons learned are documented and incorporated into operational improvements.
• Ensure release readiness through validation of deployment plans, testing completion, rollback procedures, and change approvals.
• Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.
• Monitor post‑release performance and coordinate issue resolution activities following deployments.
• Act as a trusted advisor to stakeholders by helping maximize operational value and effective use of supported products and services.
• Collaborate with business leaders, users, and support teams to identify opportunities for process optimization and improved system utilization.
• Support product adoption initiatives, feature enablement activities, and operational maturity improvements.
• Provide guidance on sustainment best practices, service enhancements, and operational efficiencies.
• Facilitate stakeholder reviews focused on service improvement opportunities and business outcomes.
• Manage operational relationships with third‑party vendors, service providers, and external partners supporting sustainment activities.
• Coordinate vendor deliverables, support obligations, escalation management, and issue resolution activities.
• Attend regular operational reviews and status meetings with external partners.
• Ensure effective collaboration between internal teams and third‑party organizations during incidents, releases, and operational activities.
• Support contract and operational governance discussions as needed.

Top skills or competencies to be successful

• Problem & Incident Management
• Release & Change Management
• Operational Sustainment Leadership
• Product Value Realization
• Vendor & Third‑Party Management
• Stakeholder Communication
• Risk & Issue Management
• Continuous Improvement
• Cross‑Functional Coordination
• Service Delivery Excellence
• Communication, team building, coaching

Education, certifications, or experience (preferred/required)

• PMP, ITIL, Scrum Master, or related certifications.
• Experience supporting federal, healthcare, or large enterprise environments.
• Familiarity with Sustainment Managed Services operational models.
• Experience with enterprise release management and service governance tools.
• Previous Federal Contracting experience preferred
• Required travel up to 20%
• US Citizenship is required with an ability to obtain and maintain a government security clearance.

Oracle Health Mission Statement

At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise—as well as our successes in other industries—and apply them to healthcare and health research to make a meaningful impact. Healthcare is personal, and the work we do truly makes a difference for providers and patients.

Responsibilities

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre‑sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $43.94 - $89.90 per hour; from: $91,400 - $187,000 per year. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre‑tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US‑based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.