Import Specialist

Livingston International; Itasca (IL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Livingston International is seeking a Service Delivery coordinator in Itasca, IL to manage release and entry processing for air/ocean shipments, including US Customs and PGA releases. The role includes a structured training program and teamwork within the Release Operations team.

You will handle data entry, document verification, and communication with clients and carriers, ensuring compliance and timely processing.

Qualifications

• Familiar with all applicable Customs laws, regulations, procedures and industry practices.
• Client service oriented.
• Organizational skills with the ability to meet tight deadlines.
• Assertiveness in problem solving.
• Ability to multitask.
• Detailed oriented.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software

Responsibilities

• Coordinate release and entry processing for air and/or ocean shipments, including US Customs and PGA releases.
• Create customs entries by selecting the correct client and reviewing documentation.
• Enter shipment data for release, rating, and billing in NSCs with accuracy.
• Ensure correct value for duty and tariff treatment based on invoices and terms of sale.
• Work with teammates to obtain missing documentation or instructions for release.
• Verify documentation for release conditions, compliance and rating requirements.
• Escalate two-step release issues to the appropriate team members.
• Participate in day-to-day Release Operations in NSCs.
• Utilize system automation tools to support release processing.
• Open files for new shipments and prepare entry summaries as needed.
• Monitor release status for Customs and PGA at time of release.
• Follow SOPs and client instructions, suggesting changes as needed.
• Respond to information requests from team or traffic via phone or email.
• Prioritize and complete work according to supervisor direction and customs requirements.
• Maintain relationships with clients, carriers, forwarders, and Customs.

Skills

Customs regulations

Customer service

Organizational skills

Problem solving

Multitasking

Attention to detail

Professional image

Word & Excel

Education

High School/GED

Tools

Microsoft Word

Microsoft Excel

Job description

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Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type:Full Time

JOB SUMMARY

Reporting to the Manager, Service Delivery, this position is responsible for coordinating release and entry processing for air and/or ocean shipments, including US Customs and/or PGA releases. This position comes with a training program, and looking for a team player to join the Livingston family!

KEY DUTIES & RESPONSIBILITIES

• Ensure accurate and timely processing ofshipments.
• Create customs entries through proper selection of client and client records, interpretation of documentation for all clients' shipments, in a one-step process in National Service Center (NSC).
• Data entry of shipment information for release, rating and billing and ensuring that all mandatory fields are completed and accurate in NSCs.
• Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.
• In a professional manner, work with team members as required for missing documentation, information or instructions necessary to release a shipment in
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Escalate two-step release requirements, authorization or release issue resolution to required team members.
• Participate fully with other team members in the day-to-day operation of Release Operations in NSCs.
• Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
• Open file/data input for new shipments in relevant systems.
• Coordinate and prepare entry summary as needed.
• At time of release, monitor status of Customs and PGA releases.
• Ensure that all SOP's and business rules are adhered to following special client instructions, notes and alerts. Identify those that are missing or those that have become outdated or ineffective, making recommendations for change.
• Research and respond to requests for information from team or traffic in a professional manner via phone or email.
• Prioritize and complete work according to production supervisor direction, Customs requirements and Livingston standards.
• Maintain effective relationship with clients, carriers, forwarders, Customs, etc.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Familiar with all applicable Customs laws, regulations, procedures and industry practices.
• Client service oriented.
• Organizational skills with the ability to meet tight deadlines.
• Assertiveness in problem solving.
• Ability to multitask.
• Detailed oriented.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software
  

WORK EXPERIENCE – MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required: High School/GED or equivalent

COMPETENCIES

Inclusion and Collaboration

Accountability

Customer First Focus

Leading and Developing

Business Acumen and Straight Talk

Agility

Livingston is proud to be an equal opportunity workplace.