Relay Supervisor

AAA Cooper Transportation, Inc.; Detroit, Northern (MI, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account contributions

401k with company match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

Accidental Death & Dismemberment保险

Wellness programs

Paid Holidays

Paid vacation

Uniforms

Weekly direct payroll deposits

Safety and Performance Rewards Program

Tuition Reimbursement Program

Employee Assistance Program

Job summary

AAA Cooper Transportation, Inc. is seeking a Relay Supervisor to ensure on-time, damage-free delivery and maintain strong customer relations. This full-time role emphasizes safety, conflict resolution, and efficient scheduling of drivers to meet customer expectations.

Responsibilities include planning deliveries, communicating with customers and staff, and ensuring compliance with DOT regulations. A comprehensive benefits package accompanies a stable career with AAA Cooper Transportation.

Qualifications

• High school diploma or equivalent is required.
• DOT pre-employment drug screen and DOT physical.
• Satisfactory background check and ACT road test.

Responsibilities

• Ensure safety of all employees
• Plan deliveries using the Inbound Planning Tool
• Schedule Drivers to meet customers' expectations with efficient workloads
• Communicate with customers and company employees on delivery concerns
• Ensure customers requirements are being met
• Enter Customer Pickup Request
• Assign Pickups to the Appropriate Driver
• Make recommendations to Terminal Manager on advancement opportunities and disciplinary actions

Skills

Conflict resolution

Customer communication

Delivery planning

Time management

Regulatory compliance

English proficiency

Safety awareness

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Forklift operation (certified)

Job description

AAA Cooper Transportation, founded in 1955, is anasset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

AAA Cooper Relay Supervisors are a vital part of customer relations and are responsible for ensuring that our customers' freight is delivered on time and damage free. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

• Health, Dental and Vision Insurance

• Health Savings Account contributions

• 401k with company match

• Company paid life insurance

• Long Term Disability

• Dependent Life Insurance

• Accidental Death & Dismemberment Insurance

• Wellness programs

• Paid Holidays

• Paid vacation

• Uniforms

• Weekly direct payroll deposits

• Safety and Performance Rewards Program

• Tuition Reimbursement Program

• Employee Assistance Program

Job Responsibilities

• Ensure safety of all employees

• Ability to resolve conflict

• Make recommendations to Terminal Manager on advancement opportunities and disciplinary suggestions of terminal employees

• Plan deliveries using the Inbound Planning Tool

• Schedule Drivers to meet customers' expectations with efficient workloads

• Communicate with customers, and company employees on delivery concerns

• Ensure customers requirements are being met

• Enter Customer Pickup Request

• Assign Pickups to the Appropriate Driver

Pay Range: - , General Benefits:

Job Requirements

• High school diploma or equivalent

• 21 years or older

• Pass DOT pre-employment drug screen and DOT physical

• Satisfactory background check

• Pass ACT road test

• Flexible Hours

• Have the ability to be certified as a forklift operator.

• Be familiar with proper procedures for handling hazardous materials.

• Perform all duties in accordance with company policies and procedures, and comply with all federal, state and local regulations that govern a safe work environment.

• Read, write, speak and understand English well.

• Count, add, and subtract digits up to 10,000's.

• Be able to operate a motor vehicle safely.

• Have a working knowledge of all DOT regulations that govern your particular job.

• Understanding of the LTL industry.

• Punctual, meticulous and reliable

• Computer literate (Excel, Outlook, Word).

Category: Service Center Leadership