Relationship Teller I

Northeast Bank; Coon Rapids (MN); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off & holidays

401k match & ESOP

Descripción de la vacante

Northeast Bank is seeking a Relationship Teller I at our Minneapolis location. This full-time role requires maintaining cash balances, processing currency transactions, and assisting customers with a variety of banking tasks while ensuring accuracy and security.

Pay ranges from $21.00 to $25.00 per hour, based on experience, with a 40-hour work week (Mon-Fri, plus every other Saturday morning). The bank emphasizes community-focused service, opportunity for advancement, and a comprehensive

Formación

• High school diploma or GED with additional education.
• At least 2 years teller and customer service experience.
• Exposure to relationship banker responsibilities.

Responsabilidades

• Services customers by maintaining an accurate cash balance while protecting bank assets.
• Assists customers with address changes, stop payments, holds, debit card maintenance, balance inquiries, and other banking tasks.
• Inform customers of banking products and cross-sell or refer to other personnel when needed.
• Provide quality customer service by greeting customers by name and showing appreciation.
• Mentor junior tellers and collaborate with supervisors.

Conocimientos

Customer service

Cash handling

Multi-tasking

Communication

Cross-selling

Attention to detail

Confidentiality

Educación

High school diploma or GED

Additional education

Descripción del empleo

Description

Northeast Bank is looking to hire a Relationship Teller I for our Minneapolis Location!

POSITION TITLE: Relationship Teller I

Job Type: Full Time

Pay: $21.00-$25.00 depending upon experience

Hours: 40 hours per week. Monday-Friday, including every other Saturday Morning

Northeast Bank is a premier family-owned community bank that diligently works to meet the needs of our neighbors and the community. We have been doing so for over 75 years! Local businesses and non-profits are important to us and our community – that is why we go to great lengths to help them grow. We have a great opportunity for an outgoing individual to join our team as a Relationship Teller I at our Minneapolis office.

Position responsibilities include:

• Services customers by maintaining an accurate cash balance while protecting bank assets. Processes currency transaction reports, reviews stop payments, scrutinizes negotiable instruments with potential for fraud. Process bank money orders, cash advances, VISA gift cards, savings bonds, etc. Maintain and balance general ledger accounts while investigating and correcting errors. Accurate in balancing vault. Resolves balancing differences independently and assists others. Assess workload and properly delegate.
• Assists customers with address changes, stop payments, holds, debit card maintenance, balance inquiries, statement balancing, check approvals, check orders, etc. Redeems and converts U.S. Savings Bonds. Redeems Certificates of Deposit.
• Inform customers of banking products beneficial to the customer. Cross sells and/or refer to other personnel when the need arises.
• Provides quality customer service including greeting customers by name, smiling, and thanking every customer.
• Communicates effectively with supervisor, manager, and co-workers. Serves as mentor to junior tellers.

Benefits

• Fun, supportive work environment with advancement opportunities
• Competitive wages with an additional annual performance-based incentive
• Medical, Dental, Life and Disability Insurance
• Generous paid time off, including 11 paid holidays
• Paid volunteer time
• Retirement Benefits – 401k match and ESOP
• Education reimbursement with one year of service
• Awarded Star Tribune Top Workplaces 7 years in a row

Requirements

Education

• High school diploma or general education degree + additional education.
• A minimum of 2 years teller experience and customer service experience
• Exposure to relationship banker responsibilities

Other Skills/Characteristics

• Professional, effective verbal communication skills
• Ability to deliver “above average” customer service
• Ability to multi-task and organize priorities
• Willingness to cross-sells products and services to new and existing customers
• Medium level of computer literacy
• Maintains confidentiality
• Maintains high level of focus and accuracy

Performance Measures

• Accuracy of input, monthly reporting, and written documents
• Customer Service
• Organization Skills
• Balancing Record
• Safety of Cash

Working Conditions

• Normal Office environment
• Ability to lift coin/cash weighing up to 25 pounds

Benefits

Competitive benefits package including comprehensive health insurance, dental coverage, 401(k) with company matching, quarterly and annually incentive opportunities, ESOP Plan, paid time off (PTO), paid holidays, flexible work arrangements, professional development opportunities, and more.

Northeast Bank welcomes people of all races, religions, genders, physical abilities, backgrounds, etc. Our goal is to support all members of our community, whether customers or employees. Our employees have a sense of belonging due to the relationship building we do among our employees. We value each employee as an individual.

Northeast Bank is an Aff