Relationship Specialist (Universal Banker) - Ferrell

Chartway Federal Credit Union; Virginia Beach (VA); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Chartway Federal Credit Union in Virginia Beach, VA is seeking a Relationship Specialist to join our service team. This full-time role supports members with financial solutions, explains products, and processes transactions in a welcoming branch setting.

Under supervision of the Branch Manager, you will build lasting member relationships through proactive outreach, collaboration with the branch and other departments, and thoughtful financial guidance.

Formación

• Associate degree or equivalent experience is required.
• 1–3 years of customer service experience preferred.
• Ability to build strong member relationships and provide trusted guidance.

Responsabilidades

• Deliver exceptional member service and financial wellness guidance.
• Develop and nurture relationships with Chartway’s member base through proactive outreach.
• Collaborate with branch team and other departments to solve member needs.
• Handle transactions and assist with new accounts, lending, and referrals as needed.
• Represent Chartway positively in the community and maintain compliance with policies.

Conocimientos

Relationship building

Communication skills

Problem solving

Ownership mindset

Diversity & inclusion

Adaptability

Educación

Associate’s degree or equivalent experience

Herramientas

MS Office

Descripción del empleo

JobTitle: Relationship Specialist
Job Type: Full-time
BranchHours: Monday – Thursday 9:00 AM – 5:00 PM; Friday 9:00 AM – 6:00 PM; Saturday9:00 AM – 1:00 PM
Location: Virginia Beach, Virginia
HiringRange: $20 - $22 per hour
(Higher compensation may be considered based on experience,qualifications, and internal equity)

All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect, integrity, and kindness,and are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgrounds,viewpoints, and life experiences are welcome, knowing this commitmentstrengthens our credit union family and communities.

Responsibleto the Branch Manager, the Relationship Specialist is part of a highly skilledservice team, committed to unlocking the potential of individuals and familiesso they can thrive. Relationship Specialists work collaboratively with Chartwayteam members to create personal experiences and provide financial solutions forChartway’s members.

Responsibleand Accountable for:

• Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members
• Develops and builds relationships with Chartway’s member base through proactive outreach and follow up
• Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members
• Easily transitions between job functions and responsibilities within the branch to effectively respond to members’ needs
• Responsible for positively representing Chartway in the community
• Efficiently & accurately performs member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products
• Accountable for branch operations, compliance, best practices, and federal regulations

Knowledge,Skills and Abilities:

• Ability to develop strong relationships in a warm and professional manner
• Proficient oral, written, and communication skills
• Respond, establish, and maintain control when handling challenging situations
• Demonstrated sense of ownership and ability to meet deadlines
• Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds
• Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure
• Fundamental analysis and problem-solving skills.
• Basic experience with MS Office - PowerPoint, Word, and Excel
• Able to handle confidential information with discretion
• Knowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers
• Ability to understand and be aware of possible suspicious activities or transactions by members or by team members, directors, executives, or officers of the credit Union. Promptlynotify management as required by credit union policy if unusual activity is observed which could be an indication of financial crime or efforts to evade reporting requirements of the Bank Secrecy Act or other laws and regulation

Education and Experience:

• Education: Associate’s or equivalent experience
• Experience: 1-3 years’ experience in in providing top notch customer service, imaginative problem resolution and relationship building

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

If a reasonable accommodation is needed for the jobinterview process, please contact our TalentAcquisition Team at 1-877-319-4818 extension 45863 or email us at [e-mail]