Relationship Representative I - Teller - Centra CU

Indiana Credit Union League Inc; Zionsville (IN); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Interpreting differential for Spanish/

Job summary

Centra Credit Union is seeking a full-time Relationship Representative I at our Zionsville, Indiana branch. You will welcome Members, complete transactions with accuracy, and educate them on financial solutions based on their goals.

The role offers a Learning Path from Relationship Representative I to III, with potential progression within Retail Operations and related career paths.

Qualifications

• High School Diploma or General Education Diploma (GED)
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Responsibilities

• Creates value by engaging Members during account transactions and educating on Centra Credit Union products and services.
• Performs Member account maintenance and outbound calling to Members to build relationships while promoting products and services.
• Proactively engages with Members to understand financial needs and goals and provide appropriate solutions.
• Participates in required Learning Path to develop skills and obtain Centra certification.

Skills

Customer service

Communication

Outreach activities

Education

High School Diploma or GED

Job description

Centra Credit Union has an exciting opportunity for a motivated professional to join our team as a full-time Relationship Representative I at our branch in Zionsville, Indiana. The Relationship Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy. A Relationship Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals. This position is actively involved with Member outreach programs, new deposit account openings and Retail operations while contributing to the safety and security of the branch in compliance with policy and procedure.

The position has a Learning Path to develop and grow their skills while transitioning from a Relationship Representative I through Relationship Representative III role. Team Members can reside in a Relationship Representative III role or continue to pursue further development in Retail Operations or another career path.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $21.88 per hour. Hourly compensation is just one part of our total rewards approach.

• Eligible positions also offer a comprehensive benefits package designed to support you and your family.
• Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Creates value by actively engaging Members during account transactions while educating and advising on Credit Union products and services.
• Performs Member account maintenance, telephonic outbound calling to Members and engage in outreach activities to build Member relationships while promoting products and services.
• Proactively engages with Members in problem solving for their financial needs and goals.
• Engages in required Learning Path for continued development and growth and obtains Centra certification.

EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):

• High School Diploma or General Education Diploma (GED)
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra Credit Union is an Equal Opportunity Employer.

Education

Required

Equivalent combination education & experience or better.

Preferred

Under 1 year of similar or related experience or better.