Relationship Officer | Client Management, Affluent | Portuguese Required

Bradescobank; Coral Gables (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Bradesco Bank in Coral Gables, FL is seeking an onboarding professional to support Brazil and LATAM sales teams with client acquisition, documentation collection and KYC profiling.

You will open new accounts and investments, assist with AML/alerts, interact with clients by phone or email, and ensure compliance with banking policies and regulatory rules.

Strong organizational and communication skills are required, with English and Portuguese proficiency.

Qualifications

• 1+ years of experience in onboarding or client services.
• Excellent organizational and communication skills.
• Ability to work with cross-border teams and compliance requirements.
• Fluent in English; Portuguese proficiency required.

Responsibilities

• Welcome leads and assist in onboarding and documentation.
• Perform KYC profiling and AML/alerts.
• Open accounts, investments, loans, and other banking services.
• Provide client support via phone and email.
• Ensure compliance with Bradesco policies and regulatory rules.

Skills

Onboarding experience

MS Office proficiency

English and Portuguese bilingual

Education

Bachelor's Degree in Business/Finance/Accounting or related field

Tools

Xperience

Netx360

AS400

Fedlink

Genesis

Job description

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Job Summary:

Performs and understand the various duties within a department. Employee will assist with three main functions servicing both Brazil and LATAM sales teams concerning client acquisition, front office support and account services for both Bank and Investment accounts.

Scope of Responsibilities:

• Welcome assigned leads/prospects and a ssist in the onboarding of new clients, collecting documentation, supporting the Relationship Manager, interacting with Compliance and Operations.
• Interview prospects to establish source of wealth, banking needs and to require documents necessary to drive a diligent acquisition process, ensuring fast turnaround in client documentation and KYC profiling, with the highest quality possible, to guarantee quick relationship establishing and funding.
• Effectively navigates banks operating systems for both Bradesco Bank and Bradesco Investments (Xperience, Netx360, AS400, Fedlink, Genesis, etc) to daily support clients and Relationship Manager.
• Lead all onboarding control aspects for the client such as AML / KYC / Alerts for bank and investment accounts ensuring accuracy, completeness, and account monitoring.
• Open new accounts, CD’s, investments, loans, cross-sells bank services, credit cards, debit cards, checkbook orders, etc.
• Ensure a high level of client satisfaction while adhering to Bradesco Bank’s policies, procedures, auditing, and regulatory requirements.
• Interact with clients via telephone, email and/or in person to research and resolve account inquiries and provide appropriate follow through.
• Provide client services on several fronts, including and not limited to processing check deposits, research returned mail, statements, process stop payments, dormant accounts, W-8, Internet Banking Enrollments, E-Statements, Reference Letter, items received through mail, etc.Work independently and in a team environment to maximize productivity in a most efficient manner.
• Develop a relationship with your clients; be proactive in identifying problems and themes; create follow-ups and issue escalations; recommend/implement service enhancements where appropriate.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Bradesco, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying ethical judgement regarding personal behavior, conduct and business practices and escalating, managing and reporting control issues with transparency.
• Take ownership, act with a sense of urgency.
• Provide support to RMs and internal areas, assisting with Onboarding process.
• Serves customers by providing product and service information, resolving products and service problems.
• Oversee the onboarding process by making informed decisions on 360 incidents, while coordinating with third parties, BSA, and Operations teams to ensure a seamless experience.
• Support managers and clients throughout the onboarding process on the new platform, and promptly report any issues encountered during the client journey to the Development and IT teams via Bradesco Bank's war rooms.
• Generate reports on newly opened accounts and document any issues encountered during the onboarding process.

Experience:

• 1+ years of experience in related field
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines.
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely.
• Strong interpersonal skills, with the ability to establish credibility and strong partnership with clients, senior business, and control partners.
• Ability to create metrics and reporting.
• Proficient in MS Office (Excel, PowerPoint, Word)

Education:

Bachelor’s Degree in Business, Finance, Accounting or related field required.

Language:

Excellent Written/Verbal skills in English and Portuguese required, Spanish is a plus.

Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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