Relationship Officer

HSBC Holdings plc; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

HSBC Holdings plc in San Francisco seeks a Relationship Officer to deliver high‑level client service, manage the account opening process, and support KYC data maintenance. You will assist sales teams by delivering private banking solutions to clients and prospects.

You will collaborate with Relationship Managers, ensure compliance with regulations, and build trust with clients while navigating complex financial products in a dynamic, inclusive environment.

Qualifications

• Bachelor’s degree in business or related field.
• Fluent in Mandarin and Cantonese (written and spoken).
• Strong experience in private banking or equivalent high net worth client experience.
• Client-focused with strong problem solving and relationship building skills.
• Sound judgment and high level of integrity.
• Excellent written and oral communication skills.
• Strong knowledge of regulations affecting area of responsibility.
• Excellent understanding of financial markets and products.

Responsibilities

• Assist with input of details to client database and monitor periodic reviews with Relationship Managers.
• Collect required information and documentations, complete profiles on KYC databases, and coordinate with RMs for client engagement.
• Accompany RMs in meetings to explain account opening requirements and product information.
• Work with Operations, Compliance and product teams to facilitate account opening approvals.
• Adapt to varied and complex scenarios while adhering to internal controls and regulatory standards.
• Understand and follow all relevant rules and policies governing the business.

Skills

Mandarin

Cantonese

Private banking

Client focus

Communication

Regulations

Financial markets

Education

Bachelor’s degree in Business or related field

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As our Relationship Officer, you’ll be the go-to officer for providing a high level of service to clients. You’ll be responsible for managing the account opening process for new and existing clients, facilitating the visitation process for all existing clients and executing all day-to-day responsibilities associated with the maintenance of all Know Your Customer (KYC) data. In addition, you will support our sales teams in the positioning and delivery financial solutions to clients and prospects. Every day, you’ll build trust with clients and team members by learning new concepts and researching information in real-time to provide creative solutions. To thrive in this job, you’ll need knowledge of private banking products, markets and traditional and non-traditional service providers.

What you'll be doing

• Assist with input of details to our client database, monitoring upcoming periodic review reports and work with Relationship Managers (RMs) to ensure timely client contact
• Collect all required information and documentation from the client. Completing profiles on internal KYC databases, including client profiles, account profiles, new account approval forms, visitation forms, etc. In addition, you’ll partner with RMs to direct client engagement and service day to day banking needs as requested by RMs
• Accompany Relationship Managers on customer meetings to provide information about account opening requirements and product information
• Work with Operations, Compliance, and internal product partner teams to facilitate account opening approvals
• Scenarios range in complexity and you’ll need to adapt to one-of a kind challenges, everyday scenarios, and regulations affecting area of responsibility
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy. Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies, and practices

What we're looking for

• Bachelor’s degree in business or related field
• Language skills: Mandarin and Cantonese (written and spoken) required
• Strong experience in private banking or equivalent high net worth client experience
• Client-focused with strong problem solving and relationship building skills
• Sound judgment, keen sense of urgency, and high level of professional and personal integrity
• Excellent communication skills, both written and oral
• Strong knowledge of regulations affecting area of responsibility
• Excellent understanding of financial markets and products

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.