Relationship Manager (US Remote)

QT Communications Technology; Washington (District of Columbia); Remote; USD 60,000 - 80,000; Full time

Job summary

A technology firm in Washington is seeking an outgoing relationship manager. This role focuses on building strong client relationships, providing knowledgeable advice, and ensuring client satisfaction. Candidates should have a degree in management or a related field, experience in a similar role, and excellent communication skills. The position offers opportunities for personal and professional growth.

Qualifications

• Experience as a relationship manager, in customer service, or a similar role
• Excellent communication and interpersonal skills
• Leadership and team management skills

Responsibilities

• Maintain a deep knowledge of company products and services
• Build and maintain strong relationships with clients
• Identify clients' needs and propose suitable solutions
• Ensure client satisfaction

Skills

Conflict Resolution

New Business Opportunities

Interpersonal Skills

Customer Service

Microsoft Office

Leadership

Marketing

Sales Management

Education

Degree in management, marketing, communication, or a similar field

Tools

CRM software

Job description

We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Relationship Manager Responsibilities:

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Ensuring client satisfaction.

Relationship Manager Requirements:

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.

Required Skills:

• Conflict
• New Business Opportunities
• Conflict Resolution
• Decision-Making
• Team Management
• Interpersonal Skills
• Software
• Customer Service
• Microsoft Office
• Leadership
• Marketing
• Business Communication
• Sales Management