RELATIONSHIP MANAGER, SENIOR SPECIALIST

TCM Bank; South Carolina; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Specialist in Relationship Management to cultivate high-level client relationships. This remote opportunity involves strategic planning, problem-solving, and collaboration with internal teams to ensure exceptional service delivery and client satisfaction. The successful candidate will employ offensive sales strategies to drive business growth while mentoring junior team members. With a focus on long-term partnerships, this role offers a chance to make a significant impact in a dynamic environment where your contributions will be valued. If you thrive in a collaborative setting and are passionate about client success, this position is perfect for you.

Benefits

Competitive medical, dental and vision benefits

401(k) with company match

Flexible spending accounts

Company-paid parental leave

Educational assistance

Company-paid continuing education credits

Paid employee assistance program

12 paid holidays

Multiple time-off options

Qualifications

• 10+ years in relationship management with a successful track record.
• Strong analytical and strategic mindset for data-driven decisions.

Responsibilities

• Lead relationship management for key clients, ensuring satisfaction.
• Develop strategic plans to enhance client engagement and loyalty.

Skills

Relationship Management

Strategic Planning

Problem-Solving

Communication Skills

Analytical Skills

Negotiation Skills

Adaptability

Conflict Resolution

Sales Strategy

Team Leadership

Education

Bachelor’s degree in Business

Tools

Microsoft Office Suite

Job description

Posted Tuesday, December 17, 2024 at 5:00 AM | Expires Saturday, January 18, 2025 at 4:59 AM

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (overnight travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MA, MI, MD, MO, MN, NE, NC, OH, OR, PA, SC, TX, & VA.

SUMMARY:

The Relationship Management, Senior Specialist cultivates and manages high-level client relationships to drive retention and growth. This role involves strategic planning, problem-solving, and collaboration with internal teams to ensure exceptional service/support delivery and client satisfaction. The role will be required to use an offensive sales strategy to expand the business by setting plans, executing the strategy, and obtaining results successfully.

DUTIES & RESPONSIBILITIES:

• Lead and oversee the relationship management efforts for a portfolio of key clients, ensuring a deep understanding of their business needs and goals.
• Develop and implement strategic plans to enhance client engagement and satisfaction, focusing on long-term partnerships.
• Work proactively to provide the client with thought leadership and strategic guidance, helping to determine the best solutions to fulfill the bank's needs.
• Create and utilize offensive sales strategies, including client penetration and market development.
• Serve as a trusted advisor to clients, providing insights and recommendations based on industry trends and best practices.
• Collaborate with cross-functional teams to deliver customized solutions that align with client objectives.
• Monitor client feedback and performance metrics, using data to identify areas for improvement and drive initiatives for client success.
• Manage complex client issues and conflicts, providing timely resolutions and maintaining positive relationships.
• Identify opportunities for upselling and cross-selling additional products and/or services with the client portfolio.
• Mentor and support junior team members, fostering a collaborative and high-performing team environment.
• Prepare and present detailed reports and updates to senior management on client relationships and performance.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, or a related field.
• 10+ years of experience in relationship management, account management, or related field, with a proven track record of success.
• 10+ years of experience in Community Banking or Credit Card Issuing Industry.
• Exceptional communication and interpersonal skills, with the ability to build a rapport with diverse stakeholders.
• Strong analytical skills and a strategic mindset, with some experience in data-driven decision-making.
• Solid ability to understand complex business, product, and technical concepts and make balanced judgments when faced with trade-offs.
• Strong planning and execution skills with the ability to build a consensus.
• Proficiency in Microsoft Office Suite.
• Strong negotiation and conflict resolution abilities.
• Ability to manage multiple priorities effectively.
• A high degree of adaptability and flexibility to excel in a dynamic environment.
• Ability to innovate/ideate (think outside the box).

TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.

The actual compensation offered to the candidate will be finalized at the offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, etc. The offer rate represents one component of TCM Bank's total compensation package. Employees will also receive several benefits as listed below. Other compensation for this position may include Quarterly Commission eligibility.

Benefits Offered:

• Competitive medical, dental and vision benefits
• 401(k) and Roth 401(k) retirement plans with company match
• Flexible spending accounts (medical and dependent care)
• Company-paid parental leave
• Educational assistance
• Company-paid continuing education credits
• Paid employee assistance program
• 12 paid holidays, including discretionary early closures before holidays and company events. (More than your average company!)
• Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.

No sponsorships available for this position.