Relationship Manager - Pooled Employer Plan (PEP) Partnerships.

Automatic Data Processing, Inc.; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

ADP is hiring a Relationship Manager for our Pooled Employer Plan partnerships. You will develop, onboard, and maintain relationships with RS' institutional partners for Pooled Plan programs, acting as liaison to ensure mutual success and satisfaction at senior levels.

You’ll engage in consultative relationships with investment partnerships and fiduciary relationships, handling varied questions with tailored solutions. A strong training and mentoring program supports your success in weeks.

Qualifications

• 5+ years of Relationship Management or related experience.
• Exceptional verbal and written communication skills.
• Understanding of retirement plan administration—especially Pooled Plan requirements.

Responsibilities

• Participate in meetings with potential new Pooled Plan partners to discuss ADP Pooled Plan solutions/options.
• Manage onboarding for new Pooled Plan partners, including investment and marketing material needs.
• Serve as key ADP contact for assigned partners’ decision maker and/or senior executive responsible for ADP Pooled Plan relationship.
• Focus on strategic success and partner satisfaction of the Pooled Plan programs.
• Conduct quarterly Pooled Plan comprehensive business reviews with clients.
• Communicate and oversee resolution of Pooled Plan product issues with ADP entities; communicate areas of satisfaction or improvement.
• Understand partner’s Pooled Plan retirement business strategy and needs.
• Negotiate Pooled Plan contracts with new partners.
• Ensure partners understand ADP's position and objectives of our Pooled Plan programs.
• Maintain comprehensive and timely records on partner activities.
• Perform other related duties as assigned.

Skills

Relationship management

Verbal communication

Written communication

Strategic partnerships

Education

Bachelor’s degree preferred

Job description

ADP is hiring a Relationship Manager - for our Pooled Employer Plan (PEP) Partnerships.

• Do you thrive in a fast-paced environment?
• Do you naturally build strong relationships with your partners?
• Are you well versed in retirement plan administration?
• Are you ready to join a company offering advancement opportunities throughout your career journey?

Well, this may be the role for you. Ready to make your mark?

In this role you will be responsible for developing, on-boarding and maintaining effective ADP relationships with RS' institutional partners for our Pooled Plan programs. As the liaison with these financial firms and as a key partner advocate, the Pooled Plan Relationship Manager is responsible for the mutual success of the partnership and the partner's overall satisfaction with our Pooled Plan programs. The Pooled Plan Relationship Manager positions themselves within the senior levels of the partner's organization. However, the Relationship Manager may also interact with the partner's middle management and department staff when necessary. Understanding the partner's short and long-term goals relative to their Pooled Plan retirement business, and the strategic opportunity they present to ADP RS, the Pooled Plan Relationship Manager serves as a facilitator of services across the Pooled Plan programs.

The nature of what you do every day will be engaging in a consultative relationship with our investment partnerships and fiduciary relationships partners. The questions you receive will vary, as will the solutions you provide based on each company’s demographic and their unique product goals. There will be no shortage of new questions, which will keep things interesting. Our top-ranked training and mentoring program will set you up for success in just a few short weeks!

To thrive in this role, you have a way with partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear, easy to understand, and take action on. You will also be able to use your retirement plan administration expertise to develop solutions. Don’t worry, we also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you’ll do: Responsibilities

What you can expect on a typical day:

• Participate in meetings with potential new Pooled Plan partners to discuss the ADP Pooled Plan solutions/options
• Manage the on-boarding process for new Pooled Plan partners –including investment and marketing material needs
• Key ADP contact for assigned partners decision maker and/or the senior executive responsible for the ADP Pooled Plan relationship
• Focus is on strategic success and partner satisfaction of the Pooled Plan programs
• Execute quarterly Pooled Plan comprehensive business reviews with clients.
• Effectively communicate and oversee the resolution of resulting critical Pooled Plan product issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
• Understand partner's Pooled Plan retirement business strategy and needs.
• Negotiates Pooled Plan contracts with new partners.
• Ensures partners understand ADP's position and objectives of our Pooled Plan programs.
• Maintains comprehensive and timely records on partner activities.
• Performs other related duties as assigned.

TO SUCCEED IN THIS ROLE: Requirements

• 5+ years of Relationship Management and/or directly related experience
• Exceptional verbal and written communication skills
• Understanding of retirement plan administration---especially Pooled Plan unique requirements

A college degree is preferred but not required. What's more important is having the skills and experience to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Bonus points for these: Preferred Qualifications

• Professional Designation preferred (CRSP, CEBS,etc)
• Master's Degree
• Comprehensive understanding of competitive advantages and disadvantages of Retirement Products.
• Experience in managing executive level relationships / partnerships with clients and third parties
• Extensive understanding of Defined Contribution recordkeeping and plan administration
• Familiarity with mutual funds and basic investment management principles

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.