Relationship Manager, Manufactured Communities

Ascent Developer Solutions; Los Angeles (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision coverage

401(k) plan

HSA/FSA

Job summary

Ascent Developer Solutions, based in Los Angeles, seeks a seasoned loan and client relations leader to coordinate onboarding, structure loans, and drive deal flow across Credit, Underwriting, and Operations. You will manage borrower communications, collaborate with Loan Officers, and monitor portfolio performance, ensuring risk-aware execution in manufactured housing communities.

On-site Encino office with a strong emphasis on client service, cross-team collaboration, and growth opportunities

Qualifications

• 5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred.
• Bachelor's degree or equivalent experience preferred.
• Ability to obtain a California Real Estate license is preferred.
• Strong understanding of manufactured housing community operations and underwriting.
• Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators.
• Excellent customer service skills with strong attention to detail.
• Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders.
• Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools.
• Self-motivated with the ability to work independently and take ownership of responsibilities.
• Ability to multi-task and operate effectively in a fast-paced, collaborative, and evolving environment.
• Experience negotiating and reviewing loan documentation is highly preferred.

Responsibilities

• Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience.
• Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines
• Coordinate workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans.
• Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and operational information.
• Effectively communicate Ascent's value proposition to existing and prospective borrowers.
• Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors.
• Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities.
• Assist Loan Officers in presenting new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors.
• Develop a strong understanding of each borrower's portfolio and assist with portfolio performance, risk monitoring, and issue resolution.
• Manage the collection of borrower financials and property-level reporting such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs.
• Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with asset performance.
• Monitor borrower exposure, loan performance, interest reserves, and servicing updates, partnering with Credit to ensure timely payments and risk mitigation.
• Maintain consistent communication with borrowers, including sponsors and owner-operators to foster long-term relationships and identify growth opportunities.
• Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors.
• Perform other functions and assist with additional projects as assigned by Sales or Credit/Risk Management.

Skills

Relationship management

Communication

Attention to detail

Independent work

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

CRM systems

Excel

PowerPoint

Financial analysis tools

Job description

About Ascent

Ascent Developer Solutions is a leading private lending platform, serving real estate developers nationwide in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with a deep understanding and personal experience in virtually every facet of real estate development, Ascent is uniquely positioned to create custom, innovative lending solutions for a variety of real estate development business strategies.

Ascent Developer Solutions is a leading private lending platform, serving real estate developers nationwide in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with a deep understanding and personal experience in virtually every facet of real estate development, Ascent is uniquely positioned to create custom, innovative lending solutions for a variety of real estate development business strategies.

The Work.

• Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience.
• Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines
• Coordinate workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans.
• Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and operational information (e.g., rent rolls, utility structures, park-owned homes, and occupancy data).
• Effectively communicate Ascent's value proposition to existing and prospective borrowers.
• Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors.
• Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities.
• Assist Loan Officers in presenting new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors.
• Develop a strong understanding of each borrower's portfolio and assist with portfolio performance, risk monitoring, and issue resolution.
• Manage the collection of borrower financials and property-level reporting such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs.
• Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with asset performance.
• Monitor borrower exposure, loan performance, interest reserves, and servicing updates, partnering with Credit to ensure timely payments and risk mitigation.
• Maintain consistent communication with borrowers, including sponsors and owner-operators to foster long-term relationships and identify growth opportunities.
• Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors.
• Perform other functions and assist with additional projects as assigned by Sales or Credit/Risk Management.

Your Skills and Experience.

• 5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred.
• Bachelor's degree or equivalent experience preferred.
• Ability to obtain a California Real Estate license is preferred.
• Strong understanding of manufactured housing community operations and underwriting
• Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators.
• Excellent customer service skills with strong attention to detail
• Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders.
• Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools.
• Self-motivated with the ability to work independently and take ownership of responsibilities.
• Ability to multi-task and operate effectively in a fast-paced, collaborative, and evolving environment.
• Experience negotiating and reviewing loan documentation is highly preferred.

The Pay

• Salary for this role is $140,000-$175,000 annually plus eligibility for a 20% bonus.

The Work Environment

• This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).
• Full-time, 40 hours per week; must be available for occasional overtime.
• Some nights and weekends required.

Our Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include four health plans, two dental plans, health savings account with employer contribution, flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.

Our Pledge

We pledge to be fair and considerate in hiring and promoting individuals, ensuring everyone can contribute their fullest potential regardless of background, identity, or personal circumstances. By promoting equal opportunity, we not only enhance our workplace but also contribute to a more just and equitable society. At Ascent, we stand united in building a community where everyone is empowered to succeed. Thank you for joining us on our journey towards a more inclusive future.