Relationship Manager II- Start Up Banking-Fintech

First Citizens Bank; New York (NY); Hybrid; USD 135,000 - 180,000; Full time

Job summary

First Citizens Bank seeks an experienced RM2 for SVB Startup Banking to build and grow relationships with founders, investors, and partners on the East Coast from New York. The role emphasizes strategic outreach, cross-selling SVB platform services, and delivering value through strong client engagement.

The ideal candidate has a fintech-focused background with robust relationship-management skills, a proactive, data-driven approach, and the ability to collaborate across internal teams to drive

Qualifications

• Position requires strong business development and relationship management capabilities in fintech.
• Excellent written and verbal communication skills are essential.
• Bachelor's degree with 4+ years in relationship management or, alternatively, a high school/GED with 8+ years in fintech relationships.

Responsibilities

• Manage relationships with startup founders and finance teams; cross-sell bank products and services; coordinate with cross-functional SVB teams to deliver world-class service.
• Manage financial performance, risk management and compliance of the portfolio.
• Deliver founder success through lead conversion, customer connections, and value-add for top-tier clients and partners.
• Create and deliver founder- and partner-specific events in-market.
• Analyze data elements to support direct prospect engagement and power conversion of prospects to clients.
• Interact directly with prospective clients to articulate SVB's value proposition and services.

Skills

Business Development

Relationship Management

Communication

VC/startup ecosystem knowledge

Education

Bachelor's degree

High School or GED

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our New Yorkoffice.

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial financeexpertisedelivering best-in-class lending,leasingand other financial services coast to coast. Other specialty groups include syndications, TMT, Commercial Real Estate, Energy, Healthcare, Equipment Finance, and Sponsor Finance. Parent company First CitizensBancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than$200 billionin assets.

SVB Startup Banking is focused on engaging and building deep and authentic relationships with pre-Series A founders, investors (emerging managers), clients, prospects, and partners including accelerators/incubators, law firms, universities, industry groups, and more.

Seeking a relationship management and business development professional with experience in theFintechindustry to join our team. Primary responsibilities of the RM2 are to build, maintain, and engage strategic relationships within theFintechcommunity to help scale and grow SVB's businesses; be an SVB ambassador; cross-sell the SVB platformby winning and retaining the best opportunities; provide strategic insight and advice to critical investor relationships and internal bank stakeholders. Based inNew York, but covering theEast Coast, the ideal candidate is already active in the local ecosystem, with an existing and growing network of investors, influencers, and relevant stakeholder relationships.

Responsibilities & Qualifications

The primary responsibilitiesof the RM2 are to manage theexisting client business, whiledrivingclient acquisition and growth by positioning and delivering SVB's value proposition to clients and prospects. Theywill directly manage and develop key channel partnerships while being a highly visible ambassador for SVB Startup Banking in the market(s) being covered. The RM2 willconvert prospects into clients, as well asdelivermarket insights and Value Beyond Banking to their clients and provide abest in classclient experience.

The RM2 position is designed to primarily deal directly with founders and future founders. While this role has a significant amount of in-market activity, there also exists administrative and analytical activities to help guide the actions and strategies of the overall Startup Banking business, particularly with respect tooptimizingchannel partner relationships and overall market share.

• Manage relationships with startup founders and finance teams, cross-sell bank products and services, and coordinate with cross-functional SVB teams to deliver world-class service to clients.

• Manage the financialperformance,riskmanagementand compliance issuesof the portfolio.

• Deliver founder success through lead conversion, customer connections, and value-add for top-tier clients and partners.

• Create and deliver founder- and partner-specific events inmarket.

• Analyze and coordinate various data elements of the business that support directprospect engagement(e.g.post-event data, leads, CRM management, etc.) to power the process of converting prospects to clients.

• Interacts directly with prospective clients to articulate SVB's value proposition, products, and other services.

Position Specific Skills:

Strong understanding of the startup ecosystem, venture capital industry, and SVB's engagement with the VC community and its metrics and terminology.

Business Development and Relationship Management

Strong written and verbal communication

Bachelor's degree and 4 years ofexperienceOR High School or GED and 8 years of Relationship Management / Business Development experience in theFintechecosystem.

Preferred Qualifications:

Expertise:

Activeparticipationinthe FintechVC and startup community. Comfortable building long-term, sales-oriented relationships, and managing partnerships.Individualcan build andmaintaininvestor relationships, devise strategies for developing newbusiness, and collaborate well across groups.Banking or startup experiencealsodesired.

Goal Oriented:

Able to meet targets and measure return on investment. Data driven. Capable of using both data and intuition to deliver results.Likestooptimize.

Execution:

Can develop authentic relationships withclientsand impactful venture firmsalike.Actively shares viewpoints and information withcolleagues and peers to form recommendations.Ensures cohesion across SVB's broad businesses and deliverstimelybusiness reviews to show progress to goals.

Collaborative:

Influences. Has gravitas and charisma. Partners extremely well with internal colleagues and can skillfully engage in difficult external discussions with critical relationships when needed. Views SVB asextensionof their network and usesfullset of SVB resources to deliverexceptionresults.

New Business

Persistent and resourceful. Able to ideateand devise new ways to engage clients and prospects. Comfortable with pipeline development and execution accountability.Canlearn tocross sellSVB platform. Able to deal with difficult or dissatisfied clients. Motivated to solve issues andthinksabout solutions - not problems.

Brand Builder:

CanrepresentSVB with confidence in the marketplace with a unique and informed POV. Able to converse with serial entrepreneurs, first-time founders,early-stageinvestors, late-stage investors, and stakeholders as needed.

#LI-Hybrid

Additional Information

The base pay for this position isgenerally between$135000- $180,000annually. Actual starting base pay will bedeterminedbased on skills, experience, location, and other non-discriminatory factorspermittedby law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.