Relationship Manager, Global Fund Services

Northern Trust Corp; Chicago (IL); On-site; USD 83,000 - 142,000; Full time

Job summary

Join a forward-thinking financial institution as a Relationship Manager in Global Fund Services. This role is pivotal in managing client relationships and delivering exceptional service across various disciplines. You will leverage your extensive experience in financial services to identify opportunities for growth and ensure client satisfaction. With a commitment to innovation and integrity, this organization fosters a collaborative work environment that encourages professional development and career mobility. If you're passionate about building strong client partnerships and driving success, this is the perfect opportunity for you.

Benefits

401k and pension benefits

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Qualifications

• 7-10 years of experience in financial services, preferably in asset management.
• Knowledge of trust or asset management required for managing client relationships.

Responsibilities

• Manage client relationships and ensure timely service delivery.
• Identify opportunities to add value and generate additional revenue.

Skills

Client Relationship Management

Negotiation Skills

Leadership

Client Service

Financial Services Knowledge

Education

Bachelor's Degree in Finance or related field

Job description

Relationship Manager, Global Fund Services

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Locations: Chicago, IL

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R136975

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Responsibilities:

• Responsible for managing client relationships and supporting overall client service and delivery across all applicable disciplines (Custody, Fund Accounting and Administration, Transfer Agency) for Global Fund Services (GFS) clients.
• Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely service delivery and issue-resolution, and effectively communicating client concerns/needs to internal partners.
• Identifies opportunities to add value to the relationship and generates additional revenue by cross-selling products and services.
• Acts as the main client contact representing all applicable product disciplines and provides for escalation on client queries and issue resolution.
• Ensures overall client satisfaction by facilitating efforts of service team, coordinates and executes relationship governance structure to ensure effective communication with clients and Northern Trust partners.
• Review, approve and ensure timely publication of monthly reporting to consultants/clients including calculating KPI levels.
• Consistently displays a balanced, cross-functional perspective, consulting with the rest of the business to improve efficiency, effectiveness, and productivity.
• Assist Client Service Managers with overall project planning for key clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects, meeting their respective deliverables and keeping the client informed of progress towards project completion.
• Acts as a centralized technical resource and subject matter expert for various tasks associated with client/account and product/service changes.
• Develops complete understanding of client’s business, strategic objectives, goals, market challenges, and aligns to Northern Trust’s business/product strategy.
• Cultivates strong working relationships with client contacts. Demonstrates ability to add value with consultative approach by anticipating client needs and possible solutions, and partnering with client to implement.
• Educates client on industry trends, emerging issues, and regulatory/tax changes, while highlighting Northern Trust products and services, thought leadership, and solutions.
• Cross-sells Northern Trust products/services and participates in development of solutions to meet client needs, coordinates presentations, introduces Northern Trust experts when appropriate, closes the sale, and ensures smooth delivery of new services.
• Manages client profitability, understands competitive environment, develops pricing strategies, and works with team to enhance profitability.

Knowledge / Skills / Experience:

• Required 7-10 years of experience in financial services, preferably in asset management or asset servicing.
• Knowledge of trust or asset management and accounting usually acquired through related work experience is required to manage client relationships.
• Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs.
• Skills in negotiation, delegating, leadership, and client service.

Salary Range: $83,100 - 141,300 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Us

Looking for greater?
You found it.

A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call the appropriate number listed above.

Equal Employment Opportunity Statements

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice.

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.