Relationship Manager - Florida

Grant Street Group; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

Grant Street Group in Florida is seeking a Relationship Manager to deepen client partnerships across our hosted SaaS platforms, from tax collection to electronic payments.

You will travel approximately 50% for on-site client visits and events, translate client needs into actionable insights for product and support teams, and help ensure exceptional service and client success.

Qualifications

• Currently live in Florida or is planning to relocate.
• Southeast Florida residents are preferable based on client location.
• Have a talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
• Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
• Are thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
• Communicate clearly and consistently, and you can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
• Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
• Are motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
• Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.
• Are curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.

Job description

Are you someone who builds strong client relationships, earns trust quickly, and takes pride in delivering an exceptional client experience?

Are you energized by learning the ins and outs of a client’s business, anticipating their needs, and helping internal teams stay aligned on what matters most to them?

You may be a great fit if you:

• Currently live in Florida or is planning to relocate. Southeast Florida residents are preferable based on client location.
• Have a talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
• Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
• Are thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
• Communicate clearly and consistently, and you can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
• Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
• Are motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
• Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.
• Are curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.

This role will support the Southeast Florida region, and candidates should expect approximately 50% travel for on-site client visits, meetings, conferences, and internal events.

Grant Street Group is an innovative and rapidly growing software company that supports a variety of clients in specialized financial transactions. Our hosted Software as a Service (SaaS) applications focus on tax collection, electronic payments, bond auctions, and more. As a Relationship Manager at Grant Street Group, you’ll play a key role in helping our clients succeed by building deep, lasting partnerships and serving as a trusted bridge between client needs and our internal teams.

We reward teamwork, professional excellence, and individual responsibility. Our company is structured to support strong collaboration across teams, and we care deeply about delivering excellent service to our clients.

$95,000 - $135,000 a year

Expected Salary Range