Relationship Manager - Employee Benefits

ADP; Florham Park (NJ); Hybrid; USD 47,400 - 96,300; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matched Retirement Savings

Wellness Program

Paid Volunteer Time Off

Short- and Long-Term Disability

Generous Paid Time Off Policies

Job summary

ADP is seeking a Relationship Manager – Employee Benefits to manage client relationships and provide expert support in group health insurance. This hybrid role involves working 3 days in the office and 2 days at home, ensuring high client satisfaction and retention.

Successful candidates will have at least 2–3 years of insurance experience, a Life & Health Insurance Producer License, and will assist clients in benefits design and implementation, contributing to a positive client experience.

Qualifications

• At least 2–3 years of related insurance experience.
• Life & Health Insurance Producer License required.
• A college degree is preferred but not necessary.

Responsibilities

• Serve as the primary point of contact for clients.
• Manage and support the relationship for group health insurance clients.
• Provide insurance expertise and facilitate renewals.

Skills

Client relationship management

Insurance expertise

Proactive problem-solving

Effective communication

Education

Life & Health Insurance Producer License

College degree (preferred)

Tools

Benefits Administration platforms (Ease, Employee Navigator, Flock)

Insurance quoting platforms (Zywave)

Job description

ADP is hiring a Relationship Manager – Employee Benefits. Position is hybrid: working 3 days in the office and 2 days at home.

Role Overview

Serve as the single point of contact for a book of business of Group Health Insurance clients. Own, manage, and service the entire relationship with your clients, acting as a subject matter expert on Employee Benefits, providing proactive consultative education and support, and driving exceptional client satisfaction, loyalty, and retention.

Responsibilities

Relationship Management

• Act as the client’s primary contact and internal client advocate.
• Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services, coordinating communication among various business partners.
• Act as a liaison between clients and ADP partner teams including Product Management, Implementation, Payroll, Sales, and others.
• Build trust, rapport, and understand the insurance needs of your dedicated book of business.
• Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.

Group Benefit Support & Administration

• Provide insurance expertise by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
• Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
• Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms.
• Conduct virtual meetings to review benefits plans and recommend improvements or changes.
• Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims.
• Maintain accurate and up‑to‑date records of all client interactions, benefits plans, and compliance documentation.

Client Retention

• Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the relationship.
• Proactively ensure client satisfaction through regular touchpoints, soliciting feedback on existing offerings and future needs.
• Execute tools, communications, processes and metrics to retain clients.

Requirements

• At least 2–3 years of related insurance experience.
• Life & Health Insurance Producer License.
• College degree is great but not required.

Preferred Qualifications

• Previous insurance industry experience with a brokerage or agency environment.
• Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock.
• Experience with insurance quoting platforms: Zywave.
• Relationship/Account management experience.
• Proficiency in managing client relationships with multiple products.
• Extensive experience building relationships and understanding a client’s needs.
• Prior experience managing service recovery.
• Expert knowledge of ADP’s infrastructure and traditional and new products/services in business processing and outsourcing.

Benefits

Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Compensation

Base salary offers may vary based on location, skills, and experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

Salary range: USD $47,400.00 – USD $96,300.00 per year. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Company Culture

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Company-paid time off for volunteering for causes you care about.