Relationship Manager

Fortera Credit Union; Clarksville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Fortera Federal Credit Union in Clarksville, TN seeks a Relationship Manager-Bench to handle member transactions with emphasis on loan and new account origination. You will conduct consultative interviews to uncover needs and propose suitable products and services.

You will generate new business from existing and potential members, deliver outstanding service with a smile, and perform teller duties as needed to support branch goals.

Qualifications

• Experience in member transactions with loan and new account origination.
• Strong customer service and sales mindset.
• Ability to open/close accounts and process routine transactions.

Responsibilities

• Open and close accounts; process deposits and withdrawals; answer member questions.
• Perform teller functions as needed to support branch operations.
• Conduct consultative interviews to uncover member needs and recommend products and services.
• Cross-sell credit union products and refer to internal partners as appropriate.
• Maintain privacy and security of member information; comply with regulations.

Job description

Relationship Manager-Bench

Full Time

Clarksville, TN, US

Requisition ID:1114

Salary Range: $25.00 To $25.00 Annually

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

Position Purpose

Responsible for performing a variety of member transactions with an emphasis on loan and new account origination. Conducts consultative member interviews to uncover member needs and recommends appropriate products and services. Generates new business from existing and potential members. Provides exceptional external and internal member service with a smile. Performs Teller transactions as needed based on needs of branch.

Assumes responsibility for meeting established sales and service goals.

• Attains a minimum of 85% or higher overall on individual scorecard
• Actively cross-sell and identify credit union products and services that align with members financial needs. Refer to internal/external business partners as necessary.
• Maintain established minimum score for NPS member transaction surveys
• Protect member and credit union assets by meeting and/or exceeding established ancillary product penetration goals.

Assumes responsibility for the effective and professional performance of member servicefunctions.

• Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and account problems. Takes stop payment orders.
• Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.
• Performs file maintenance and account changes as needed.
• Keeps members informed of Credit Union products and services including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
• Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include OFAC, Bank Secrecy Act/Anti-Money Laundering Act and USA Patriot Act compliance. Utilize CRM to track leads, referrals, outbound calling, and appointments.

Assumes responsibility for establishing and maintaining effective coordination and workingrelationships with area personnel and with management.

• Assists area personnel as required.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Adheres to assigned schedule and break periods. Regular attendance and punctuality are required.
• Attends and participates in all meetings, trainings and committees as required.

Assumes responsibility for the efficient, effective, and accurate performance of teller functions.

• Represents the Credit Union in a courteous and professional manner.
• Receives share deposits and loan payments.
• Processes cash advances, travel cards, gift cards, cashiers' checks, money orders, the wiring of funds, share withdrawals, transfers, and stop payments.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Balances daily transactions and verifies cash totals. Investigates, reports, and resolves out-of-balance conditions.

Assumes responsibility for related duties as required or assigned.

• Performs drive-up service, night drop, safe deposit box, and ATM and coin machine functions as assigned.
• Participates in community and civic events to promote awareness of the Credit Union in the community.
• Attends and participates in all required meetings, trainings, and committees.
• Ensures that work area and assigned equipment are clean, secure, and well maintained.
• Performs other duties as assigned by management.

Performance Measurements

• Relationship Manager functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Monies are balanced and any discrepancies promptly reported and resolved.
• Cross sells all Credit Union products and services to include Payment Protection.
• Meets or exceeds loan, deposit and referral performance goals assigned by the Credit Union.
• Good business relations exist with internal and external members. Members' problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to all CU staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• Ensures the Credit Union's professional reputation is maintained and conveyed.
• Maintains minimum established standards for member service surveys.
• Maintains minimum established share/draft ratio of 80%.
• Builds lasting relationships with members.
• Individual Sales and Service standards are met.
• Forteras core values are satisfactorily demonstrated.

Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.

Please be advised, visa sponsorship is not available for this position.