Relationship Banking Specialist

Central Bank; Columbia Township (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Central Bank is seeking a customer-focused professional to handle a range of consumer and business banking needs. The role requires extensive product and sales knowledge, with the ability to assist branch personnel and other specialists across the Relationship Banking spectrum.

The position involves opening various account types, handling wires and foreign currency, and ensuring regulatory compliance, including Bank Secrecy Act provisions.

Qualifications

• Provides top quality service with extensive knowledge to customers.
• Maintains extensive product and sales knowledge across banking areas.
• Acts as a resource for branch personnel and department specialists.

Responsibilities

• Opens consumer and business products and services, identifies customer needs and cross-sells or refers other banking products.
• Opens checking, savings, money market and retirement accounts.
• Examines overdrafts, orders checks, refunds and other banking activities.
• Provides proactive contact and retention services with high-profile customers.
• Partners with other bank employees to meet customer needs.
• Works independently with minimal supervision.
• Ensures compliance with banking regulations including BSA and information security.

Skills

Customer service excellence

Product and sales knowledge

IRA knowledge

HSA knowledge

Wires and foreign currency handling

Job description

Handles special needs of new and existing customers. Responsible for maintaining extremely knowledgeable product and sales skills, with extensive experience in all areas of the Consumer Banking Division. Serves as a resource for all other customer services representatives in Relationship Banking, the Main Lobby, branches and non-retail bank departments. Works with elevated knowledge in the areas of IRA’s, Health Savings Accounts, Savings Bonds, Trusts, Estates, POA and other highly detailed customer needs to assist branch personnel and department specialist with customers. May act as a backup for the IRA and HSA Specialists, assist Classic Director, and assist with wires and foreign currency requests. Provides the highest level of customer service and expertise of products and services in partnership with other lines of business.

Duties, Scope, Responsibliities & Authority

Provides top quality service with extensive knowledge to new and existing customers. Opens consumer and business products and services, identifies customer’s needs and cross-sells or refers other banking products following our sales models and processes. Opens a variety of products and services including checking accounts, savings accounts, money market accounts, and retirement accounts. Examines overdrafts, ordering checks, refunds, and other banking activities and addresses as appropriate. Provides proactive contact and retention services with the high profile customer base. Partners with other bank employees in meeting customer needs. Utilizes independence to make many decisions, within guidelines, to take care of the customer because of the extensive knowledge offered. Must be able to work independently with little supervision. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.