Relationship Banking Pro - Hybrid Teller & Advisor

Benefit Plans Administrative Services, Inc.; City of Olean (NY); On-site; USD 25,141 - 34,040; Part time

Job summary

Community Financial System, Inc. (CFSI) seeks a Relationship Banking Representative to deliver a consistent, customer‑centric banking experience across teller and desk roles. You will educate customers on products, assist with everyday banking needs, and support digital banking adoption.

The role emphasizes listening to customer needs, building trust, and coordinating with internal teams to resolve issues while maintaining security policies.

Qualifications

• High School Diploma or GED required.
• Teller and platform training knowledge helpful.
• Reliable transportation required.

Responsibilities

• Deliver a welcoming, professional customer experience in‑branch.
• Educate customers on products, digital tools, and services.
• Open/close accounts, process transactions, and handle routine inquiries.
• Assist with issues such as balance discrepancies and fraud.
• Guide customers on digital banking tools and self‑service options.
• Schedule and manage customer flow and appointments.

Skills

Interpersonal skills

Active listening

Communication

Attention to detail

Math proficiency

Digital tools

Core values

Education

High School Diploma or GED

Teller/platform training

Reliable transportation

Tools

Microsoft Office

Banking systems

Job description

Community Financial System, Inc. (CFSI) seeks a Relationship Banking Representative to deliver a consistent, customer‑centric banking experience across teller and desk roles. You will educate customers on products, assist with everyday banking needs, and support digital banking adoption.

The role emphasizes listening to customer needs, building trust, and coordinating with internal teams to resolve issues while maintaining security policies.