Relationship Banking Associate

Veraban; Leander (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Veraban in the Austin area is seeking a full-time Relationship Banker I to serve as a customer ambassador, handling basic banking transactions and guiding customers to appropriate products and services. You will educate customers on options and support branch operations with clerical duties, while maintaining compliance with banking regulations.

The role emphasizes greeting customers, handling routine inquiries, referrals for advanced products, and delivering accurate, friendly service in a busy

Qualifications

• High school diploma or equivalent.
• Comprehensive knowledge of banking rules and regulations.
• Excellent oral and written communication skills.
• Experience in providing quality customer service.
• Professional appearance and demeanor.
• Ability to use basic office equipment.
• Ability to use personal computers and other bank provided technological resources.
• Detail oriented and demonstrated proficiency and accuracy in processing customer requests and transactions.
• Ability to multitask, prioritize, and effectively complete assignments with continued distractions.

Responsibilities

• With a clear and basic understanding of the bank’s products and services and the customer or prospective customer’s current relationship with the bank, offers the customer information on basic bank products and services that can benefit the customer and enhance their banking relationship. The relationship banker uncovers the customer’s needs and then matches those needs to the appropriate bank product or service. For more advanced level products and services, makes a referral and introduces the customer to the appropriate internal resource for continued service.
• Provides professional and proactive customer service by assisting customers with new and existing account inquiries, and/or researching and resolving account problems. Establishes basic types of new accounts for customers and follows designated new accounts procedures.
• Processes basic and customary transactions such as receiving and paying out money, transactions involving negotiable instruments, and other transactions by utilizing technological resources.
• Maintains technical knowledge of bank processes, systems and policy and procedures for consumer products and services. Complies with all applicable laws and regulations.
• Processes customer requests including but not limited to temporary checks, debit cards, check orders, stop payments, wire transfers, change of address and loan payments.
• Provides support to the branch and lending staff with clerical and administrative duties as assigned.
• Receives and greets bank visitors, providing them with information and directing them to appropriate staff as necessary.

Job description

Veraban in the Austin area is seeking a full-time Relationship Banker I to serve as a customer ambassador, handling basic banking transactions and guiding customers to appropriate products and services. You will educate customers on options and support branch operations with clerical duties, while maintaining compliance with banking regulations.

The role emphasizes greeting customers, handling routine inquiries, referrals for advanced products, and delivering accurate, friendly service in a busy