Relationship Banker - Westminster Financial Center

Bank of America; Westminster (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Westminster, MD is seeking a Customer Service Banking Associate to engage clients in the lobby, educate on self-service options, and accurately process cash transactions while delivering a distinguished client experience.

You will build relationships, follow established procedures, and connect clients to financial solutions. Weekend/extended hours may be required; in-office culture with comprehensive benefits and opportunities for career growth.

Qualifications

• Must be a motivated self-starter with a strong work ethic and results focus.
• Capable of building and nurturing client relationships.
• Able to educate clients on self-service banking transactions.
• Confident in identifying banking solutions for clients’ needs.
• Clear and effective communication with clients across channels.
• Ability to learn new technology platforms and adapt quickly.
• Educate clients on banking transactions via ATM/online/mobile banking.
• Strong critical thinking and problem-solving skills.
• Follow processes to meet client and bank requirements.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service banking.
• Process cash transactions accurately and efficiently.
• Develop deep conversations to understand financial goals and priorities.
• Connect clients to solutions that meet their financial needs.
• Build relationships and grow the bank's client base.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the overall client experience and satisfaction.
• Maintain cash handling responsibilities and accuracy.

Skills

Enthusiastic self-starter

Relationship building

Communicates effectively

Customer focus

Problem solving

Adaptability

Time management

Sales orientation

Learning agility

Team collaboration

Education

High School Diploma or equivalent

Bachelor's or business-related Associate’s Degree

Tools

ATM operations

Online/Mobile banking platforms

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - MD - Westminster - 630 Baltimore Blvd - Westminister Banking Center (MD4771)

Pay and benefits information

• Pay range$25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.
• Predictable payThis role is compensated with a base salary and is not incentive eligible.
• BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.