Relationship Banker - Team Lead - Chalkville Branch

Regions Bank

Birmingham (AL)

Presencial

USD 50 000 - 62 000

Tempo integral

Há 3 dias

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Vantagens oferecidas por esta oferta de emprego

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Resumo da oferta

Regions Bank, Birmingham, Alabama, seeks a Relationship Banker - Team Lead to meet with customers in person and by phone, assess financial needs, and offer Regions products to help achieve goals.

You will coach a team of bankers, oversee branch activities in the Branch Manager's absence, and collaborate with sales and service teams to grow relationships while upholding regulatory standards.

Qualificações

Must have a High School Diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Excellent communication in person, on the phone, and through electronic channels.
Proficiency with computers including typing and monitoring.
Ability to stand/walk for extended periods.
Ability to lift up to 20 pounds.

Responsabilidades

Guide and direct all branch activities with the Branch Manager.
Achieve branch targets by identifying customer needs and advising Regions solutions.
Make outbound calls to expand relationships and acquire new customers.
Partner with leadership on new business development and community welfare.
Provide coaching to junior bankers to strengthen product knowledge.
Educate customers on Regions’ consumer and business products and services.
Explain digital banking solutions to customers for easier use.
Ensure a consistent optimal customer experience across channels.
Oversee branch operations and compliance tasks.
Assist with hiring decisions and scheduling when needed.
Refer customers to internal experts for deeper financial goals.
Follow all bank processes and manage operational risks.

Conhecimentos

Leadership

Relationship building

Communication

Policy adherence

Digital banking support

Prioritization

Formação académica

High School Diploma or GED

Bachelor’s degree

Descrição da oferta de emprego

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Relationship Banker - Team Lead is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. In addition, the Relationship Banker - Team Lead is responsible for coaching a team of bankers and will oversee some branch activities in the Branch Manager's absence. This role offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development, and upward mobility.

Primary Responsibilities

Partners with the Branch Manager to guide and direct all branch activities

Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions

Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquires new ones

Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities

Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs

Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types

Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier

Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose

Oversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occur

Resolves escalated issues, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions

Refers customers to an internal team of experts when additional financial goals and needs are recognized

Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

High School Diploma or GED

Two (2) years of banking, sales, and/or customer service experience

Ability to work Saturdays as needed

Ability to handle cash and process cash transactions

Ability to communicate in person, on the phone, and through electronic channels

Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

Ability to walk and stand for extended periods of time

Ability to lift up to twenty (20) pounds

Preferences

Bachelor’s degree

Supervisory/management experience

Skills And Competencies

Ability to adhere to policies, procedures, and guidelines

Ability to assist customers with digital banking offerings

Ability to handle multiple priorities simultaneously

Excellent relationship-building skills

Strong communication and customer focus

Strong leadership skills

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target

$49,895.44 USD

Median

$61,880.00 USD

Incentive Pay Plans

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.