Relationship Banker - Springfield - Akron, OH

JPMorganChase; Akron (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to join their team in Akron. This role focuses on delivering exceptional customer service and building meaningful relationships with clients. You will leverage your financial expertise to provide tailored solutions, ensuring customers feel valued and understood. With opportunities for career development and cross-training, this position allows you to grow within a dynamic environment. Join a company that prioritizes customer satisfaction and offers a supportive and inclusive workplace culture.

Qualifications

• 1+ year of experience in retail banking or financial services sales.
• Excellent communication skills, both in person and over the phone.

Responsibilities

• Deliver an exceptional customer experience with a customer-first attitude.
• Manage assigned customers and build relationships to discover financial needs.

Skills

Retail Banking Sales

Customer Service

Financial Knowledge

Communication Skills

Relationship Management

Education

High School Diploma or GED

College Degree

Job description

Relationship Banker - Springfield - Akron, OH

Join to apply for the Relationship Banker - Springfield - Akron, OH role at JPMorgan Chase

Job Description

You have a passion for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.

As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24/7.

Job Responsibilities

• Deliver an exceptional customer experience with a customer-first attitude
• Manage assigned customers and proactively meet with them, both in person and over the phone, to build relationships, discover financial needs, and recommend products and services
• Make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust
• Influence, educate, and connect customers to technology
• Provide financial options for customers using a consultative approach
• Learn products, services, and procedures quickly and accurately, delivering integrated solutions
• Partner with Specialists (Financial Advisors, Mortgage Bankers, Business Relationship Managers) to connect customers to experts for specialized financial needs

Required Qualifications, Capabilities, And Skills

• 1+ year of experience in retail banking sales, financial services sales, or related industry, with success in acquiring new clients, deepening relationships, and achieving results
• High school diploma, GED, or equivalent
• Beginning October 1, 2018, Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required; unlicensed applicants must obtain licenses within 180 days of hire
• Operate within risk parameters and meet compliance obligations, including training completion
• Excellent communication skills, both in person and over the phone, with ability to tailor product benefits to customer needs
• Ability to work branch hours, including weekends and some evenings

Preferred Qualifications, Capabilities, And Skills

• College degree or military experience
• Professional, organized, with strong follow-up skills
• Confident in sharing product knowledge and solutions with clients
• Experience adhering to policies, procedures, and regulatory requirements

Additional Information

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment offers are contingent on review of criminal history, credit report, and other relevant information. Registration with NMLS is required upon employment, and compliance with the SAFE Act is mandatory. Further details at: NMLS website.

About Us

JPMorgan Chase is a leading financial services firm serving nearly half of U.S. households and small businesses, offering a broad range of financial products. Our mission is to create lifelong relationships and prioritize our customers. We offer competitive compensation, benefits, and a diverse, inclusive work environment.

About The Team

Our Consumer & Community Banking division provides services including personal banking, credit cards, mortgages, auto loans, investment advice, and small business loans. We lead in credit card sales, deposit growth, and digital solutions, ranking first in customer satisfaction.