Relationship Banker- Sabraton

Truist Financial Corporation; Morgantown (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading financial corporation is seeking a dedicated client service representative to enhance client relationships and meet financial needs. Responsibilities include offering financial solutions, supporting teller transactions, and exceeding sales targets while adhering to compliance standards. Ideal candidates will possess strong interpersonal skills, a high school diploma, and experience in sales.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid time off and holidays

Qualifications

• 2 years of client sales and service experience required.
• Must be SAFE compliant within 30 days.
• Ability to work weekends and/ or extended hours.

Responsibilities

• Provide client service experience through relationship development.
• Meet client service and sales targets.
• Support team sales processes and conduct consultative conversations.

Skills

Interpersonal skills

Communication skills

Client relationship building

Sales skills

Computer proficiency

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Microsoft Office

Job description

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships. Provides financial solutions that meet client needs based on consultative conversations and referrals to other business partners for additional business growth opportunities. Cross-trained to support teller transactions as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
2. Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships.
3. Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
4. Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.
5. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
6. Advises on consumer lending options and takes loan applications.
7. Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
8. Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.

QUALIFICATIONS

Required Qualifications:

• High school diploma or equivalent education
• 2 years of client sales and service experience
• Experience with sourcing and prospecting for new clients and client relationship building
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
• Demonstrated proficiency in basic computer applications, such as Microsoft Office
• Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements.
• Ability to multi-task under time constraints
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Preferred Qualifications:

• Associate’s degree or higher
• Demonstrated ability to handle multiple priorities under time constraints
• Excellent verbal and written communication skills
• Ability to respond in a professional manner with a high level of service quality
• Experience with discussing, recommending and selling various deposit, credit and retirement products to consumer and small business clients
• Demonstrated ability in meeting or exceeding sales goals
• General understanding of bank operations, policies and procedures

Benefits: All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, tax-preferred savings accounts, and a 401k plan. They also receive paid time off, holidays, and other benefits. For details, visit our Benefits site. Position and division may affect eligibility for additional plans like pension, stock units, or deferred compensation.

Equal Opportunity Employer: Truist does not discriminate on the basis of race, gender, age, disability, veteran status, or other protected classes. Truist is a Drug-Free Workplace.

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