Relationship Banker - Personal Banking & Lending Advisor

BMO U.S.; Concord (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident insurance

Life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a customer-focused professional to engage existing customers and prospects, assess needs, and tailor financial solutions across banking channels. You will advise on digital options, support transactions, and help grow the business through community relationships.

The role emphasizes compliance, risk management, and delivering a personal, consultative banking experience. Regulatory knowledge and strong communication are essential.

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field desirable or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Organization

Lending qualifications

Education

Post-secondary degree in related field

Job description

BMO Financial Group is seeking a customer-focused professional to engage existing customers and prospects, assess needs, and tailor financial solutions across banking channels. You will advise on digital options, support transactions, and help grow the business through community relationships.

The role emphasizes compliance, risk management, and delivering a personal, consultative banking experience. Regulatory knowledge and strong communication are essential.