Assistant Branch Manager - Bristol

BankNewport; Bristol (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

BankNewport in Bristol, RI seeks an Assistant Branch Manager to support the Branch Manager in running a busy retail bank. You will oversee bankers, ATM operations, account openings and customer service while ensuring adherence to policies and security.

The role emphasizes coaching staff to meet sales goals, delivering high customer experience, and managing branch operations, staffing, performance appraisals and daily procedures. A BA/BS and 3+ years in customer service and sales are preferred.

Qualifications

• BA/BS degree preferred or equivalent retail operations.
• At least three (3) years of customer service and sales experience.
• Supervisory experience preferred.
• Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills.
• Must be able to handle multiple tasks simultaneously.
• Individual must be proficient with technology and Microsoft Office, specifically word and excel.

Responsibilities

• Fully participates in the Bank's “All In” incentive program. Consistently meets branch team goals.
• Coach bankers on service standards, identify customer needs and provide solutions; lead team to high customer experience and goal attainment.
• Conduct daily outbound calls to look for opportunities to enhance customer relationships.
• Open and close the branch, following security procedures and ensure effective branch operations.
• Mentor and train new bankers; complete monthly certifications to determine proficiency and develop action plans.
• Disseminate operational information; keep staff informed of policy changes.
• Prepare banker performance appraisals and drive performance improvements as required.
• Schedule bankers to insure adequate branch coverage.
• Maintain supplies; balance and troubleshoot ATM/debit card concerns.
• Maintain teller and vault cash levels; order coin and currency.
• Report facility/building concerns to maintenance.
• Make sound decisions on complex transactions; meet with staff on security and safety issues.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Analytical skills

Organizational skills

Microsoft Excel

Education

BA/BS degree preferred

Tools

Microsoft Office

Job description

Overview

Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So, if you're looking for a great professional opportunity, know that BankNewport will empower and invest in you.

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services. Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals.

Responsibilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

• Fully participates in the Bank's "All In" incentive program. Consistently meets branch team goals.
• Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment.
• Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships.
• Opens and closes the branch, following security procedures. Responsible for effective branch operations.
• Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role.
• Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures.
• Prepares banker performance appraisals and performance improvement as required.
• Schedules bankers to insure adequate branch coverage at all times.
• Maintains adequate supplies at the Branch.
• Balances and troubleshoots ATM/debit card concerns.
• Maintains proper teller and vault cash levels, including ordering coin and currency.
• Reports facility/building concerns to maintenance.
• Responsible for making sound decisions with overriding and approving complex transactions.
• Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees need to have the ability to:

• Travel independently to the position’s primary work location, other Bank properties, and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently operate a computer and other office machinery, such as a calculator, copy machine, printer, and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Move office items weighing up to 35 pounds.
• Work in an environment with low to moderate noise levels.

Additional Accountabilities / Responsibilities

• Participates in branch and bank community service activities
• Performs related and unrelated duties as may be needed.

Qualifications

• BA/BS degree preferred or equivalent retail operations.
• At least three (3) years of customer service and sales experience.
• Supervisory experience preferred.
• Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills.
• Must be able to handle multiple tasks simultaneously.
• Individual must be proficient with technology and Microsoft Office, specifically word and excel.

SUPERVISORY SCOPE

Indirect Supervisory: up to 15

Direct Supervisory: up to 6

INDEPENDENT ACTION

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.

Physical Requirements

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees need to have the ability to:

• Travel independently to the position’s primary work location, other Bank properties, and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently operate a computer and other office machinery, such as a calculator, copy machine, printer, and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Move office items weighing up to 35 pounds.
• Work in an environment with low to moderate noise levels.

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Employment agencies and search firms, please do not call or email employees of BankNewport regarding this requisition. All resumes that are submitted by any employment agencies or search firms will become sole property of BankNewport, unless BankNewport has engaged in an agreement with agency or search firm.