Relationship Banker II - Norwood

TD Bank; Norwood (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank in Norwood, Massachusetts is seeking a banking professional who cultivates and sustains client relationships through consultative engagement and needs-based guidance, while upholding TD's risk and regulatory standards.

This role focuses on acquiring new clients, deepening existing relationships, and delivering tailored banking solutions, including mortgage discussions and referrals, across walk-ins, appointments, and outbound outreach.

Qualifications

• High School Diploma or GED or equivalent combination of education and experience.
• 2+ years of experience engaging clients in a sales, service, or relationship building capacity.
• Experience in a banking environment preferred.

Responsibilities

• Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location.
• Proactively engages in client conversations to identify solutions and next steps.
• Leads client engagement across walk-in, appointment, and outbound opportunities.
• Provides tailored guidance on banking products and services.
• Delivers referrals and ensures effective execution with partners.
• Maintains compliance with policies and regulatory requirements.

Skills

Client relations

Sales

Communication

Needs-based guidance

Outbound outreach

Education

High School Diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Work Location

Norwood, Massachusetts, United States of America

Hours

40

Pay Details

$24.75 - $34.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

This role is a banking professional that plays a vital role in bringing TD's human, relationship driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals. This role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge and disciplined execution while upholding TD's risk and regulatory standards.

Depth & Scope

• Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives
• Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs
• Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships. Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening
• Applies strong banking and financial knowledge to interpret client needs and validate understanding. Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions
• Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals
• Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach
• Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
• Champions the client experience by ensuring continuity, follow-through, and strong connection to TD's broader network of expertise
• Adheres & reinforce all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank

Education & Experience

• High School Diploma or GED (or equivalent combination of education and experience)
• 2+ years of experience engaging clients in a sales, service, or relationship building capacity, including identifying needs and delivering solutions
• Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred
• Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services
• Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations
• Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment
• Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios
• Proficiency with Microsoft Office or similar workplace technologies
• Ability to complete required job‑related training upon hire
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
• Notary License (or ability to obtain) preferred

Customer Accountabilities

• Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
• Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possibl