Relationship Banker II - Milwaukee (Bilingual)

Tri City National Bank; Greendale (WI); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Major holidays off

Job summary

Tri City National Bank in Greendale, WI is seeking a Relationship Banker II to build lasting client relationships and provide expert guidance across banking products and services.

This role emphasizes teamwork, customer service excellence, and growth opportunities, with a flexible schedule and the chance to participate in community-focused initiatives while supporting branch operations.

Qualifications

• High school diploma or equivalent.
• 2+ years of banking, sales, or customer service experience.
• Strong verbal and written communication skills.
• Customer service skills with initiative, sensitivity, good judgment, and decision-making.

Responsibilities

• Handle deposits, withdrawals, payments, and check cashing with accuracy, ensuring compliance with bank policies.
• Provide prompt and efficient responses to customer questions about accounts, products, services, and general bank information.
• Maintain a polished and professional demeanor in both appearance and communication.
• Foster a positive team environment by demonstrating empathy, respect, and strong interpersonal skills.
• Demonstrate advanced understanding of Tri City’s products, services, and procedures.
• Proactively build relationships with current and new customers.
• Help customers troubleshoot technical issues and assist with digital onboarding for bank products and services.
• Assist in training new tellers, ensuring they understand banking operations and customer service standards.
• Generate loan referrals and identify opportunities for customer engagement.
• Act as a branch keyholder, responsible for opening and closing the branch, securing premises, and cash management duties.
• Take on other tasks and special projects as assigned to contribute to the branch’s success.

Skills

Banking experience

Sales experience

Customer service

Strong communication

Education

High school diploma or equivalent

Job description

Overview

Invest In You! Tri City National Bank is not just a bank; it’s your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

As a Relationship Banker II, you’ll build strong customer relationships, provide expert guidance, and assist with a variety of financial services. This role offers growth opportunities and a chance to develop leadership skills while delivering exceptional customer experiences.

Compensation: $23.00 - $30.00 per hour depending on experience.

Responsibilities

• Handle deposits, withdrawals, payments, and check cashing with accuracy, ensuring compliance with bank policies.
• Provide prompt and efficient responses to customer questions about accounts, products, services, and general bank information.
• Maintain a polished and professional demeanor in both appearance and communication.
• Foster a positive team environment by demonstrating empathy, respect, and strong interpersonal skills.
• Demonstrate advanced understanding of Tri City’s products, services, and procedures.
• Proactively build relationships with current and new customers.
• Help customers troubleshoot technical issues and assist with digital onboarding for bank products and services.
• Assist in training new tellers, ensuring they understand banking operations and customer service standards.
• Generate loan referrals and identify opportunities for customer engagement.
• Act as a branch keyholder, responsible for opening and closing the branch, securing premises, and cash management duties.
• Take on other tasks and special projects as assigned to contribute to the branch’s success.

Qualifications

• High school diploma or equivalent.
• 2+ years of banking, sales, or customer service experience.
• Strong verbal and written communication skills.
• Effective interaction with team members, managers, and leaders.
• Customer service skills with a focus on initiative, sensitivity, good judgment, and decision-making.
• Interest in building a career in sales and relationship management.
• Knowledge of bank products, services, and accounts.
• Ability to maintain confidentiality of customer information.
• Willingness to travel & assist other locations and work Saturdays as needed.

Why Join Us:

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
  • Part‑Time:
    • 401(k) with company match*
    • Up to 20 hours of paid vacation after 6 months
  • Full‑Time:
    • 401(k) with company match*
    • Tuition reimbursement
    • Medical, dental, and vision coverage
    • Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or [e-mail]

(*Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)