Relationship Banker II (Float) – Flexible Locations

TD; Saco (ME); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank US is seeking a Retail Banker II Float in Saco, Maine. This role serves as a customer liaison, delivering TD’s brand promise by offering personal banking solutions and consultative advice.

You will work in multiple locations, requiring adaptability across contexts and settings and maintaining an active NMLS registration where applicable. The position emphasizes exemplary customer service, product knowledge, and proactive outreach to identify customer needs, with base pay in the listed

Qualifications

• HS Diploma or GED required.
• 2+ years of related experience required.
• Teller experience (Preferred).
• Cross trained to take customer transactions.
• Agility, teamwork and flexibility to adapt to different locations and environments.
• Must be able to do same day travel to multiple work locations within a designated region or area.
• Superior Customer Service skills.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Proficient in Microsoft Office.

Responsibilities

• Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
• Understands and supports the Bank’s Customer Service Strategy; Delivers Customers end-to-end advice they expect.
• Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.
• Establishes and nurtures Customer relationships by displaying product knowledge and listening to Customer needs.
• Utilizes CRM tools to understand and gather Customer information for insights.
• Engages in lobby leadership by coordinating Customer flow and guidance.
• Understands Customer preferences with banking and educates Customers on self-service options.
• May act as a point of escalation for Customer questions or concerns.
• May perform teller transactions and monitor fraud mitigation per policies.

Education

HS Diploma or GED

2 year degree preferred

Job description

TD Bank US is seeking a Retail Banker II Float in Saco, Maine. This role serves as a customer liaison, delivering TD’s brand promise by offering personal banking solutions and consultative advice.

You will work in multiple locations, requiring adaptability across contexts and settings and maintaining an active NMLS registration where applicable. The position emphasizes exemplary customer service, product knowledge, and proactive outreach to identify customer needs, with base pay in the listed