Relationship Banker II - Float

Cornerstone Community Financial Credit Union; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

13 paid holidays

Wellness & volunteer time

Health insurance

Life insurance

Disability coverage

FSAs

Tuition reimbursement

401(k) match + profit-sharing

EAP

Job summary

Cornerstone Community Financial Credit Union seeks a Relationship Banker II to build trust with members, promote financial solutions, and educate on products. You will manage accounts, assist with mortgage lending, and process loan applications while ensuring top-tier service.

Role requires 6 months to 2 years in related work, 2+ years in proactive sales and 1+ year in banking, with MS Office proficiency, notary eligibility, and a bondable status.

Qualifications

• High school diploma or GED required.
• 6 months to 2 years in similar or related roles.
• 2+ years in proactive sales and 1+ year banking/credit union experience.
• Proficient with Word and Outlook.
• Familiar with financial products is preferred.
• Ability to perform basic math and calculations.
• Strong customer service and communication skills.
• Bondable and able to obtain notary designation.

Responsibilities

• Develop and nurture member relationships to provide financial solutions.
• Educate and cross-sell products/services to meet member needs.
• Process transactions, update accounts, and document member interviews.
• Collaborate with internal departments to resolve concerns.
• Support lending and account opening activities and loan closings.
• Adhere to all policies, laws, and regulations including BSA/OFAC.

Skills

Customer service

Communication

Attention to detail

Microsoft Word

Microsoft Outlook

Education

High school diploma or GED

Job description

The Relationship Banker II will support CCF by developing and nurturing relationships with our membership working diligently to find real positive solutions for their financial needs. They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members. The Relationship Banker position offers appropriate products/services to deepen member relationships with CCF in accordance with CCF’s goals and growth targets. Serves as a professional representative of the credit union through all member interactions and ensures each member receives outstanding member service by performing within CCF’s vision, mission, goals, and living our service promises through inbound calls, outbound calls, email, and in-person interactions.

Please note that this position will float between all Michigan branches - Auburn Hills, Centerline, Clinton Township, Macomb, Royal Oak, Sterling Heights, & Troy as needed. Additionally, the intent is for this position to transition into a permanent branch placement following successful onboarding.

What You'll Do in This Role:

• Utilizes a consultative interview process with each interaction to identify opportunities and deliver creative financial solutions, including, but not limited to facilitating the mortgage lending process, opening and maintaining consumer accounts, processing consumer loan applications, Credit Insurance, GAP, and MBP and other duties as assigned to deepen the member relationship with CCF. Educates members on benefits of products and services offered by CCF. Includes calculating loan terms, rates, amount financed, and payment amounts.
• Processes financial transactions, updates account information, and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail.
• Researches issues and situations and collaborates with internal departments, as necessary, to resolve concerns.
• Fosters cooperation, teamwork, and frequent communication with the Centralized Lending and Loan Processing staff to ensure seamless service for our membership. Follows‑up through the loan closing process.
• Performs department related support duties, to include, but not limited to scanning, faxes, and working daily reports.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What You'll Bring To CCF:

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• Minimum 2 years of experience in a proactive sales position and an additional year minimum in a banking/credit union environment opening accounts and taking loan applications.
• A high school degree or GED is required.
• Proficiency with the Microsoft suite of products including Word and Outlook.
• Familiarity with financial products preferred.
• Ability to perform basic mathematical calculations including addition, subtraction, division, multiplication, rates, and percentages.
• Strong attention to detail.
• Demonstrated strong customer service skills that include proven ability to handle difficult member interactions.
• Strong communication skills must be demonstrated through oral and written means.
• Ability to be bonded.
• Ability to obtain and maintain notary designation.

The Perks of Being Part of CCF:

• Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
• Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
• Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
• Health Insurance Coverage: Multiple low-deductible medical plan options, as well as dental and vision coverage.
• Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
• Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
• Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
• Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges.

Work Location:

This position will travel to Michigan branches for coverage/support as needed.

EOE:

CCF is committed to equal opportunity and complies with EEOC rules and regulations.