Relationship Banker I

NESB-Career-Page; Brockton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

North Easton Savings Bank in Brockton is looking for a Relationship Banker I to enhance customer experience through exceptional service. The role involves greeting customers, resolving issues, and assisting with banking products while ensuring compliance with security protocols.

Candidates should have a high school diploma, experience in customer-facing roles, and strong communication skills. Join us in fostering a diverse workplace dedicated to equality and service excellence.

Qualifications

• 1-3 years of related cash handling customer-facing experience.
• Exceptional customer service skills and strong communication.
• Proven cross-selling experience to recommend beneficial products.

Responsibilities

• Assist customers with financial education and banking products.
• Complete customer requests including account openings and transactions.
• Meet service and sales goals while providing excellent service.

Skills

Customer service skills

Cross-selling

Attention to detail

Communication

Computer skills

Teamwork

Education

High school diploma or equivalent

Job description

Position Summary

As a Relationship Banker I, you'll play a key role in making NESB customers feel welcomed and valued every time they visit one of our branches. Tapping into your exceptional customer service skills, you’ll assist customers by leveraging a comprehensive understanding of deposit and consumer loan products to efficiently and accurately process customer requests.

What you will do

Your upbeat and enthusiastic demeanor will shine as you engage with customers, providing them with valuable financial education and guiding them through our range of banking products and services tailored to their needs. A typical day will have you:

• Greeting and welcoming customers courteously, identifying their financial needs and providing excellent service.
• Meeting assigned customer service and sales goals while recommending appropriate solutions and referring to product specialists when necessary.
• Completing customer requests, including account openings, maintenance, and routine transactions such as deposits and withdrawals, check cashing, etc.
• Maintaining and balancing cash drawers, reconciling discrepancies to ensure accuracy.
• Complying with bank operations and security procedures, participating in dual-control functions and maintaining customer traffic surveys.
• Developing and deepening customer relationships by efficiently resolving issues and enhancing knowledge of bank products and services.
• Following all bank security, compliance, and established policies and procedures.

Requirements

• A high school diploma or equivalent with 1-3 years of related cash handling customer-facing experience. You have enjoyed assisting customers in retail stores, restaurants, etc.
• Exceptional customer service skills. You are a strong communicator who easily engages with people.
• Proven cross‑selling experience. You make relevant product recommendations that will benefit the customer.
• A dedication to detail and efficiency. You take pride in delivering accurate and timely work that enhances the customer experience.
• Strong computer and math skills, with a commitment to confidentiality. You utilize technology effectively to streamline processes while safeguarding sensitive information.
• High level of accountability, teamwork, and a growth mindset. You actively seek feedback and collaborate with others to drive continuous improvement in both personal and team performance.

Physical Demands

This position is an office‑based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time‑to‑time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.