Relationship Banker I - Float

Trustmark Bank; Memphis (TN); On-site; USD 36,000 - 56,000; Full time

Job summary

Trustmark Bank in Memphis seeks a Relationship Banker to identify customer needs and match them with bank products, driving satisfaction and loyalty. You will perform proactive sales and service while handling routine transactions and deepening relationships across branches.

The role emphasizes exceptional customer service, accurate cash handling, and meeting sales goals while upholding Trustmark’s standards and daily security requirements.

Qualifications

• High school diploma or GED required.
• One year of sales or customer service experience; if not, a Bachelor's degree is acceptable.
• Able to use basic math concepts and conduct routine transactions and balance the cash drawer.
• Exceptional customer service skills with the ability to learn and communicate Trustmark products.
• Pass appropriate assessment tests related to customer service and math skills.
• Able to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal technology systems to perform tasks.
• Strong interpersonal and communication skills, both verbal and written.
• Time management and detail orientation are essential.
• Maintain a professional appearance and demeanor for daily public interaction.
• Experience maintaining and balancing a cash drawer is preferred.

Responsibilities

• Identify customer needs and make appropriate referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver an exceptional customer experience that follows Trustmark’s service standards.
• Safeguard the bank’s assets and security while processing deposits, withdrawals, wire transfers, and other transactions.
• Balance cash drawer daily and ensure proper documentation is completed.
• Achieve sales and referral goals quarterly while enhancing customer service and transforming service into sales.
• Perform outreach calls to customers and prospects.
• Comply with bank guidelines, policies, and performance standards.
• Travel between branch locations as needed.
• Perform additional duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Time management

Cash handling

Sales goals

Education

High school diploma or GED

Bachelor’s degree acceptable in lieu of experience

Job description

Overview Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.

Overview Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.
Floaters will travel between assigned branch locations and are encouraged to apply for open positions for permanent placement.

Responsibilities

• Identify customer needs and make the appropriate referrals through proactive sales/service efforts
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver an exceptional customer experience that follows Trustmark’s service standards
• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts)
• Balances cash drawer daily for both the cash totals and to ensure appropriate document has been executed
• Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales
• Making outreach calls to customers and/or prospects
• Comply with the bank’s guidelines, policies, procedures, and standards of performance
• Travel between branch locations
• Perform additional duties as assigned

Qualifications

• High school diploma or GED
• One year of sales or customer service experience (in lieu of experience, Bachelor’s degree is acceptable).
• Able to use basic math concepts and can handle routine transactions and close out the cash drawer
• Exceptional customer service skills with the ability to learn and communicate Trustmark products
• Pass appropriate assessment tests related to customer service and math skills
• Able to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform work tasks
• Strong interpersonal and communication skills both verbal and written
• Time management skills
• Detail-oriented with a focus on quality and accuracy
• Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis
• Experience in maintaining and balancing a cash drawer preferred

Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.