Relationship Banker I - 1st & 2nd

TD Bank Group; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

TD Bank Group recherche un professionnel bancaire capable d’attirer et de fidéliser des clients en apportant une expérience bancaire orientée relation. Vous aiderez les clients à atteindre leurs objectifs financiers avec des solutions personnalisées et un accompagnement conforme aux régulations.

Le rôle nécessite une expérience client (service/vente) et une connaissance des produits, avec une préférence pour une expérience en guichet et une formation NMLS possible selon les exigences locales.

Qualifications

• High School Diploma or GED (ou équivalent) requis.
• Expérience d’au moins 1 an avec des clients dans un environnement de service, vente ou relation client.
• Expérience de guichet/gestion d’argent dans une institution financière souhaitée.
• Expérience en éducation des clients sur les produits et services de manière consultative.
• Licence Notaire souhaitée (ou capacité à l’obtenir).

Responsibilities

• Attire et engage les clients en walk-in et par prospection, établissant des connections significatives.
• Évalue les besoins des clients et propose des solutions personnalisées.
• Explique clairement les options, avantages, risques et assure un suivi adéquat.
• Conduit des interactions pour développer les relations et les ventes.
• Assure une documentation précise et respecte les exigences de conformité et les normes AML.

Education

High School Diploma or GED

Notary License (preferred)

Job description

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Pour obtenir de plus amples renseignements, consultez notre **.****Work Location:**New York, New York, États-Unis d'Amérique**Hours:**40**Pay Details:**$24.25 - $32.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Services bancaires personnels et commerciaux**Job Description:**This role is a banking professional who plays a vital role in bringing TD's human, relationship driven banking experience to life by partnering with clients to help them confidently achieve their financial goals by delivering personalized solutions that support overall financial well-being. This role is accountable for acquiring and deepening client relationships through consultative engagement, strong product knowledge, and disciplined execution that drive meaningful client outcomes while adhering to TD's risk and regulatory standards.**Depth & Scope:*** Drives acquisition in a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach, building meaningful connections that help clients achieve their financial goals* Engages clients with curiosity, establishes purpose for the interaction, and conducts meaningful, goals-based discovery to uncover client needs and priorities* Applies foundational banking knowledge to interpret client needs and validate understanding. Clearly explains relevant options, including features, benefits, and potential risks, using simple and transparent language to help clients make informed decisions aligned to their financial goals* Delivers personalized solutions and next best actions, connecting clients to appropriate products, services, or partners* Executes with accuracy and discipline, establishing clear next steps and follow-up, and reinforces the client relationship to support long-term financial progress* Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial wellness* Builds and strengthens client relationships through consistent, personalized interactions that reflect a client-first approach* Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities* Adheres to all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank**Education & Experience:*** High School Diploma or GED (or equivalent combination of education and experience)* 1+ years of experience engaging with clients in a service, sales, or relationship building environment* Teller or cash-handling experience in a financial institution preferred* Experience educating clients on products and services in a consultative manner* Demonstrated ability to communicate clearly and effectively with clients and colleagues* Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment* Ability to exercise sound judgment and problem-solving skills in client interactions* Basic proficiency with Microsoft Office or similar workplace technologies* Ability to complete required job-related training upon hire* Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role* Notary License (or ability to obtain) preferred**Customer Accountabilities:*** Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility* Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required* Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes* Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies* Consistently brings TD's brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience**Shareholder Accountabilities:*** Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client* Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards* Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure* Acts in accordance with TD's code of conduct and ethical standards in every decision* Protects TD's clients, colleagues and the Bank - Do the right thing -own it, raise it, know it**Employee/ Team Accountabilities:*** Completes required training and continuously strengthen risk and compliance knowledge* Share insights, lessons learned, and best practices across the team* Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team* Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team* Embraces different perspectives, backgrounds, and experiences* Models curiosity and seeks out different perspectives to foster a growth mindset* Collaborates with team members and partners in contributing to the success of the team and organization**OCC Language:*** This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007* Must be