Relationship Banker I

Trustmark Bank; Germantown (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Trustmark Bank in Germantown, TN is seeking a Relationship Banker to identify customer needs and connect them with bank products and services. You will engage in proactive sales and service, deepen customer relationships, and handle a variety of cash and non-cash transactions.

The role emphasizes delivering outstanding customer experiences, accurate cash handling, and meeting sales goals through daily interactions with customers and prospects.

Qualifications

• High school diploma or GED required; Bachelor's degree may substitute for experience.
• Ability to perform basic math and handle routine transactions.
• Excellent customer service and the ability to learn Trustmark products.
• Must pass tests related to customer service and math skills.
• Ability to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal technology systems.
• Strong verbal and written communication, time management, and professional appearance.
• Experience balancing and maintaining a cash drawer preferred.

Responsibilities

• Identify customer needs and make referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposits, loans, insurance, and cash management products.
• Deliver exceptional customer experience following Trustmark service standards.
• Safeguard assets and process transactions accurately (deposits, withdrawals, wires, loans, etc.).
• Balance cash drawer daily and ensure documents are properly executed.
• Meet sales and referral goals quarterly while providing excellent service.
• Make outreach calls to customers and prospects.
• Comply with bank policies, procedures, and performance standards.
• Perform additional duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Time management

Detail-oriented

Professional appearance

Cash handling

Interpersonal skills

Math basics

Education

High school diploma or GED

Bachelor’s degree (in lieu of experience)

Job description

Overview

Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well‑being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non‑cash transactions.

Responsibilities

• Identify customer needs and make the appropriate referrals through proactive sales/service efforts.
• Service, sell, and cross‑sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver exceptional customer experience that follows Trustmark’s service standards.
• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts).
• Balances cash drawer daily for both the cash totals and to ensure appropriate documents have been executed.
• Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales.
• Making outreach calls to customers and/or prospects.
• Comply with the bank’s guidelines, policies, procedures, and standards of performance.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED
• One year of sales or customer service experience (in lieu of experience, Bachelor’s degree is acceptable).
• Able to use basic math concepts and can handle routine transactions and close out the cash drawer
• Exceptional customer service skills with the ability to learn and communicate Trustmark products
• Pass appropriate assessment tests related to customer service and math skills
• Able to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform work tasks
• Strong interpersonal and communication skills both verbal and written
• Time management skills
• Detail-oriented with a focus on quality and accuracy
• Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis
• Experience in maintaining and balancing a cash drawer preferred

Physical Requirements/Working Conditions:

Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note:

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.