Relationship Banker I

Fidelity Bank; Denver (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank in Denver, NC is seeking a Relationship Banker I to perform teller transactions and cash vault duties with accuracy while delivering outstanding customer service. The role focuses on helping customers reach financial goals through banking products and services.

You will work with the branch team to meet scorecard goals and contribute to risk controls. The position emphasizes relationship building and precise cash handling in a fast-paced environment.

Qualifications

• High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.
• Must pass teller training classes.
• Ability to pass a background check.

Responsibilities

• Handle customer transactions and assist with account-related inquiries with accuracy.
• Balance cash drawers and vaults; reconcile discrepancies.
• Identify needs of new and existing customers and present appropriate products and services.
• Assist with internal controls and daily report follow-up; handle night depository deposits and other duties.
• Provide superior customer service in line with the bank's standards.
• Contribute to team and individual financial and relationship goals.
• Perform other duties as assigned.

Skills

Relationship skills

Customer service

Communication

Time management

Math basics

Computer skills

Education

High school diploma or GED

Job description

Relationship Banker I

Regular Full-Time Denver, NC, US

SUMMARY:

The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing exceptional customer service while following Bank policies and procedures, maintaining essential controls and mitigating risk. The incumbent is responsible for helping customers achieve their financial goals through the sales and servicing of bank products and services. The incumbent works with the branch team to achieve their team scorecard goals and is responsible for achieving their own individual scorecard goals.

PRINCIPAL ACCOUNTABILITIES:

Time: Description:

40% Responsible for handling customer transactions and helping with account related inquiries. Responsible for accurately maintaining and balancing cash drawers and vault as well as reconciling any discrepancies.

15% Responsible for identifying the needs of new and existing customers and offering appropriate products and services.

10% Responsible for assisting with internal controls and daily report follow-up as well as handling night depository deposits and other operational duties as assigned.

10% Responsible for consistently demonstrating the Bank's Right by You quality standards by providing a superior level of customer service.

10% Mitigate losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual.

10% Responsible for achieving individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.

5% Other duties as assigned.

BASIC QUALIFICATIONS:

High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.

ADDITIONAL QUALIFICATIONS:

• Strong relationship skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Exceptional time management, communication, and customer service skills.
• Must maintain a friendly, courteous, and professional demeanor.
• Must complete teller training classes.
• Ability to pass a background check.

PREFERRED QUALIFICATIONS:

Strong sales skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Affirmative Action/Equal Opportunity Employer