Relationship Banker I

The Fidelity Bank; Covington (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

The Fidelity Bank in Covington, GA is seeking a Relationship Banker I to handle teller transactions and cash vault duties with accuracy and promptness, while delivering exceptional customer service and supporting sales of bank products.

As part of the branch team, you will strive to achieve your personal scorecard goals and contribute to the overall branch performance with strong customer relationship skills and compliance with bank policies.

Qualifications

• High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.

Responsibilities

• Handle customer transactions and assist with account inquiries, balance cash drawers and vault; reconcile discrepancies.
• Identify customer needs and offer appropriate products and services.
• Assist with internal controls, daily reports, night depository deposits and other duties as assigned.
• Provide a superior level of customer service in line with Bank standards.
• Mitigate losses by following Bank policies and procedures and regulatory guidelines.
• Achieve individual and/or team financial, production and relationship targets.
• Perform other duties as assigned.

Skills

Strong relationship skills

Basic math and computer skills

Accountability & accuracy

Time management

Customer service skills

Friendly, courteous demeanor

Teller training

Background check

Education

High school diploma or GED

Job description

Summary

The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing exceptional customer service while following Bank policies and procedures, maintaining essential controls and mitigating risk. The incumbent is responsible for helping customers achieve their financial goals through the sales and servicing of bank products and services. The incumbent works with the branch team to achieve their team scorecard goals and is responsible for achieving their own individual scorecard goals.

Summary

The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing exceptional customer service while following Bank policies and procedures, maintaining essential controls and mitigating risk. The incumbent is responsible for helping customers achieve their financial goals through the sales and servicing of bank products and services. The incumbent works with the branch team to achieve their team scorecard goals and is responsible for achieving their own individual scorecard goals.

Principal Accountabilities

Time: Description

• 40% Responsible for handling customer transactions and helping with account related inquiries. Responsible for accurately maintaining and balancing cash drawers and vault as well as reconciling any discrepancies.
• 15% Responsible for identifying the needs of new and existing customers and offering appropriate products and services.
• 10% Responsible for assisting with internal controls and daily report follow-up as well as handling night depository deposits and other operational duties as assigned.
• 10% Responsible for consistently demonstrating the Bank's Right by You quality standards by providing a superior level of customer service.
• 10% Mitigate losses through work accuracy and adherence with Bank policies and procedures, internal controls and regulatory guidelines more fully described within the Bank Operations and Procedures Manual.
• 10% Responsible for achieving individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
• 5% Other duties as assigned.

Basic Qualifications

High school diploma or GED with one year of cash handling and customer service experience or an equivalent combination of education and experience.

Additional Qualifications

• Strong relationship skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Exceptional time management, communication, and customer service skills.
• Must maintain a friendly, courteous, and professional demeanor.
• Must complete teller training classes.
• Ability to pass a background check.

Preferred Qualifications

Strong sales skills

Affirmative Action/Equal Opportunity Employer