Relationship Banker I

Mascoma-Bank; Bethel (VT); On-site; USD 28,000 - 29,000; Full time

Job summary

Mascoma Bank’s Retail Team is seeking a Relationship Banker I to be the first point of contact for customers, assisting with daily transactions and inquiries while delivering exceptional service.

The role emphasizes building relationships, guiding customers through account openings, and maintaining a friendly, compliant approach in a community-focused bank environment.

Qualifications

• Assist customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by solving issues and improving their financial lives.
• Explain products and services to help customers choose the best options for their banking needs.
• Guide customers through account opening and application processes and set expectations for managing finances.
• Maintain a helpful, friendly attitude and strive for first contact resolution.
• Adhere to Mascoma Bank policies and procedures including BSA/CIP and OFAC monitoring.

Responsibilities

• Assist customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by addressing issues and helping with financial planning.
• Guide customers through account openings and applications and set expectations for managing finances.
• Maintain a neat work area and secure all negotiable and confidential records.
• Adhere to Mascoma Bank policies and procedures including BSA/CIP and OFAC monitoring.

Skills

Deposit transactions

Customer relationships

Problem solving

Account opening

Policy compliance

Team player

Education

High school diploma or equivalent

Job description

Description

Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

The Relationship Banker I will be the first point of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service.

Requirements

• Assist customers with their daily banking needs including deposits and withdrawals.
• Building and enhancing customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives.
• Understanding how we can support customers through our products and services to help them understand the best options for making banking easy.
• Being responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.
• Continuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs.
• Maintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution.
• Maintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.
• Understanding and adhering to Mascoma Bank’s policies and procedures.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

What You Bring

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note:

Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmental Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [e-mail].

Mascoma Bank is an Affirmental Action and Equal Opportunity Employer, M/F/D/V.

Salary Description

$20.00 - $21. 35/Hour