Relationship Banker I

Simmons Bank; Arkansas; On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Relationship Banker who is passionate about providing exceptional customer service and financial solutions. In this dynamic role, you will be responsible for building and maintaining client relationships, ensuring their financial needs are met through personalized banking solutions. You will engage with customers, assist with account services, and facilitate loan requests while adhering to compliance regulations. Join a forward-thinking team that values collaboration and innovation, and help guide clients through their financial journeys with confidence and expertise.

Qualifications

• Ability to motivate and present information effectively.
• One year of customer-facing and goal-oriented experience required.

Responsibilities

• Build and retain client relationships while providing exceptional service.
• Facilitate consumer loan requests and maintain client satisfaction.

Skills

Motivational Skills

Teamwork

Coaching

Education

High School Diploma or GED

One year customer-facing experience

Tools

MS Office

Social Media Platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. Relationship Bankers are expected to achieve and/or exceed their established individual and branch goals. They may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. It is expected that Relationship Bankers are professional and positive Simmons Ambassadors while meeting and exceeding our client’s expectations. All Relationship Banker Positions will receive the same training on all requisite products, services, needs based conversations, and other tools necessary to perform the role.

Essential Duties and Responsibilities

• Responsible to share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in-person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy.
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s).
• Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
• Embrace a team-centric approach to collectively help our customers in an ever-evolving and fast-paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Education and/or Experience

• HS Diploma/GED.
• One year customer-facing and goal-oriented experience.
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS).
• Obtain an NMLS license after employment. Please refer to this link for more information.

Computer Skills

• MS Office programs.
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge.

Other Qualifications (including physical requirements)

• Occasional travel for meetings, training, bank conversion, and acquisition support (sporadic and minimal overnight and/or out of town).
• Ability to provide support and guidance at other banking institutions within the market.