Relationship Banker - Hilliard - Hilliard, OH

JPMorgan Chase Bank, N.A.; Hilliard (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading financial institution as a Relationship Banker, where you will enhance customer experiences and build meaningful relationships. You will leverage your financial knowledge to provide tailored solutions, ensuring customers have access to their accounts anytime. This role offers opportunities for career development through cross-training and collaboration with specialists in various financial services.

Qualifications

• 1+ year of experience in Retail banking sales or related industry.
• Excellent communication skills, both in person and over the phone.

Responsibilities

• Deliver exceptional customer experience with a customer-first attitude.
• Manage assigned customers and build lasting relationships.
• Connect customers to technology and financial options.

Skills

Customer Service

Communication

Education

High school degree

Job description

You have a passion for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.

As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24/7.

Job responsibilities

1. Deliver an exceptional customer experience by acting with a customer-first attitude.
2. Manage assigned customers and proactively meet with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations.
3. Make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships.
4. Influence, educate, and connect customers to technology.
5. Possess initiative and knowledge to provide financial options for customers using a consultative approach.
6. Learns products, services, and procedures quickly and accurately and delivers solutions that integrate our One Chase products.
7. Work in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts for specialized financial needs.

Required qualifications, capabilities, and skills

1. 1+ year of experience in Retail banking sales, Financial services sales, or related industry with proven success in establishing new clients, deepening customer relationships, and delivering results.
2. High school degree, GED, or foreign equivalent.
3. Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6 / 7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire.
4. Operate within established risk parameters and meet internal/external risk and compliance obligations, including completing required training.
5. Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs.
6. Ability to work branch hours including weekends and some evenings.