Relationship Banker, Hanover, PA

Santander; Hanover (MA); On-site; USD 38,000 - 59,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to enhance client engagement and drive sales growth in Hanover. This role involves building strong relationships with clients, providing tailored financial solutions, and maximizing cross-selling opportunities. The ideal candidate will have a solid background in sales, excellent communication skills, and a passion for helping clients succeed. Join a dynamic team dedicated to delivering exceptional service and driving business success while enjoying a supportive work environment that values collaboration and innovation.

Qualifications

• 3+ years experience in sales within an incentive-based environment.
• Strong consultative skills and ability to build client relationships.

Responsibilities

• Engage customers to assist with transactions and educate on services.
• Source new customers and deepen existing relationships.
• Provide customized solutions to help clients achieve financial goals.

Skills

Customer Relationship Management

Sales Skills

Consultative Skills

Communication Skills

Financial Acumen

Risk Management

Education

Bachelor's Degree in Business Management

Equivalent Work Experience

Job description

Join to apply for the Relationship Banker, Hanover, PA role at Santander Bank, N.A.

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Hanover, United States of America

USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company. Uses knowledge of markets, industries, and clients to determine demand, future trends and potential projects. Works pre-developed lead lists to generate business and identify new customer prospects.

USA Job Function Description: Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

Essential Functions/Responsibility Statements:

• Engages customers in the lobby to assist, educate and train on how to conduct simple transactions through self-service technologies.
• Attends and actively participates in weekly partnership meetings and joint calls with Branch partners.
• Increases profitability by sourcing new customers, prospecting via outbound calling, receiving referrals from centers-of-influence, lobby engagement, and via branch partners. Uses Explore process to acquire and deepen existing relationships.
• Creates customized solutions for new and existing clients in order to help them achieve their financial goals.
• Ensures customers/clients are connected to the appropriate partner to help them achieve their financial goals, ensuring all sales, service and specialized needs are met, and helping to drive overall revenue growth.
• Proactively manages risk in every business, product and service transaction, leveraging available tools.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor's Degree or equivalent work experience in Business Management, Finance, or equivalent field.

Work Experience:

• Experience selling products and/or services in an incentive-based environment 3+ years.
• Six months of cash handling experience 3+ years.

Skills And Abilities:

• Ability to identify specific knowledge, skills, and abilities necessary for satisfactory execution of the position’s primary duties & responsibilities.
• Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment.
• Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients.
• Ability to service and transition to appropriate business partners for execution.
• Excellent consultative skills.
• Client prospecting and development, customer retention and needs analysis skills.
• Excellent verbal communication and influence skills.
• Ability to display a credible, trustworthy, and professional image at all times.
• Experience conducting consultative conversations in person and on the phone with proven close rates through a needs-based sales approach.
• Strong financial and business acumen.

EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Hanover, MA, Hanover

Other Locations: Pennsylvania-Hanover

Salary: $38,250 - $59,000/year

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industries: Banking