Relationship Banker: Financial Wellness & Growth

KeyBank; Emmaus (PA); On-site; USD 59,236,800 - 89,544,000; Full time

Job summary

KeyBank in Emmaus, PA is seeking a Personal Banker to engage clients, uncover financial wellness opportunities, and guide conversations toward tailored solutions in person and by phone. You will attract new clients and deepen existing relationships, collaborating with branch teammates and business partners to meet goals.

The role emphasizes client-first service, strong communication, and the ability to educate clients on digital banking options while maintaining compliance and ethical standards.

Qualifications

• Minimum 1 year of developing current and new customer relationships and meeting sales goals.
• Understanding of consumer credit, loan-to-value and debt-to-income concepts.
• Foundational sales and service techniques including tele-consulting and networking.
• Comfort interacting with small business clients and leveraging centers of influence.

Responsibilities

• Opening personal and business accounts and related deposit products.
• Developing strong partnerships with branch teammates and partners to acquire and deepen client relationships.
• Ensure compliance with operations, risk, security, and audit procedures.
• Support branch operations and assist with teller transactions as needed.
• Participate in morning huddles and end-of-day debriefs; work Saturdays as directed.

Skills

Client relations

Sales skills

Communication

Time management

Problem solving

Digital banking

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Windows

Microsoft Office

Job description

KeyBank in Emmaus, PA is seeking a Personal Banker to engage clients, uncover financial wellness opportunities, and guide conversations toward tailored solutions in person and by phone. You will attract new clients and deepen existing relationships, collaborating with branch teammates and business partners to meet goals.

The role emphasizes client-first service, strong communication, and the ability to educate clients on digital banking options while maintaining compliance and ethical standards.