Relationship Banker: Elevate Client Experience & Growth

Bank of America; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America seeks a client-facing associate to engage lobby clients, educate on self-service tools, and process cash transactions accurately. You will build relationships to meet client financial needs and connect them with suitable solutions.

The role requires strong communication, problem-solving, and the ability to work weekends or extended hours as needed, with adherence to banking regulations and risk controls.

Qualifications

• Education and experience aligned with retail banking or financial services.
• Cash handling experience desirable.
• Bachelor's or business-focused degree preferred.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently for clients.
• Build relationships to meet financial needs and connect clients to solutions.
• Follow processes and guidelines to comply with laws and regulations.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and manage cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or related Associate's Degree

High School Diploma / GED

Job description

Bank of America seeks a client-facing associate to engage lobby clients, educate on self-service tools, and process cash transactions accurately. You will build relationships to meet client financial needs and connect them with suitable solutions.

The role requires strong communication, problem-solving, and the ability to work weekends or extended hours as needed, with adherence to banking regulations and risk controls.