Relationship Banker: Elevate Client Banking & Solutions

Bank of America; Phoenix (AZ); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Resources and support for employees

Job summary

Bank of America in Phoenix is seeking a customer service associate to engage clients in the lobby and help them conduct transactions using self-service options like mobile, online banking, or ATMs. You will build relationships, follow approved processes, and collaborate with specialists in lending, investments, and small business to meet client financial goals.

The role emphasizes strong communication, problem solving, and a commitment to accurate cash handling, with opportunities for growth and

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Ability to learn and adapt to new information and technology platforms.
• Experience in financial services preferred but not required.

Responsibilities

• Builds relationships with clients to meet financial needs
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development Pipeline Mgmt

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

None

Job description

Bank of America in Phoenix is seeking a customer service associate to engage clients in the lobby and help them conduct transactions using self-service options like mobile, online banking, or ATMs. You will build relationships, follow approved processes, and collaborate with specialists in lending, investments, and small business to meet client financial goals.

The role emphasizes strong communication, problem solving, and a commitment to accurate cash handling, with opportunities for growth and