Relationship Banker: Client Care & Cash Management

Scale-Bank; Edina (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Scale Bank is seeking a Universal Banker to serve as the primary contact for clients, delivering outstanding service while processing financial transactions and supporting account opening and maintenance.

This role blends teller duties with client services, requiring attention to detail, the ability to handle multiple tasks, and collaboration with lending and operations to ensure a smooth client experience.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–3 years of customer service with cash handling responsibilities.
• Banking experience is preferred.
• Proficiency with Microsoft Office and ability to learn banking systems.
• Strong attention to detail and accuracy.
• Analytical and communication skills with the ability to understand documentation and convey information to clients.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments and other client transactions accurately.
• Balance cash drawer and daily proof transactions; verify cash and endorsements.
• Support onboarding and maintenance of client accounts and services.
• Assist with online banking, bill pay and debit card services.
• Collaborate with lending, operations and other departments to ensure a smooth client experience.

Skills

Customer service

Cash handling

Attention to detail

Analytical skills

Communication skills

Multitasking

Education

Bachelor’s degree or equivalent

1-3 years of customer service / cash handling experience

Tools

Microsoft Office

Banking systems

Job description

Scale Bank is seeking a Universal Banker to serve as the primary contact for clients, delivering outstanding service while processing financial transactions and supporting account opening and maintenance.

This role blends teller duties with client services, requiring attention to detail, the ability to handle multiple tasks, and collaboration with lending and operations to ensure a smooth client experience.