Relationship Banker Business Specialist

PNC; Durham (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC is seeking a Relationship Banker Business Specialist to be based in Durham, NC at the Roxboro Road Branch. The role focuses on acquiring and expanding share of wallet for consumer and business banking with partners across the bank to meet client needs.

You will provide a differentiated client experience through tailored solutions in deposits, lending, cash management, and investments while managing referrals and risk within branch operations.

Qualifications

• Bachelor’s degree required.
• Notary Public in applicable state required.

Responsibilities

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Lead and collaborate with ecosystem partners to achieve business results.
• Develop ecosystem leadership inside and outside the branch as a COI and refer to PNCWM, PNC Private Bank, Business Banking and Mortgage.

Skills

Customer service

Sales

Relationship management

Communication

Proactive networking

Education

Bachelor’s degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. The Relationship Banker Business Specialist will be based in Durham, NC at the Roxboro Road Branch.

Job Description

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Lead and collaborate with a wide range of ecosystem partners to achieve business results.
• Manage proactive lead generation and appointments inside and outside the branch. Translate client information from various sources into actionable sales strategies and tactics, generate quality referrals, and leverage tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside the branch as a COI. Work with partners such as PNCWM, PNC Private Bank, Business Banking and Mortgage to meet client needs and hold partners accountable for updates and referral follow‑up.
• Provide a differentiated client experience through advanced conversation skills, tailored solutions, and prompt problem resolution across deposits, lending, cash management, payments, and investing.
• Collaborate with the branch team to identify and create referrals for consumer and business banking opportunities, working closely with the Branch Manager and Business Banker.
• Create client loyalty and grow client share of wallet through lobby engagement, education on financial options, and effective use of technology, tools, and resources.
• Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and participating in daily branch operations to ensure accuracy and efficiency.

Employee Expectations

• Customer Focused – leverage knowledge of customer needs to create customized solutions.
• Managing Risk – assess and effectively manage risks associated with business objectives to support PNC’s Enterprise Risk Management Framework.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Work Experience

Roles at this level typically require a university or college degree with less than 1 year of professional experience and/or successful completion of a formal development program. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered in lieu of a degree.

Education

Bachelor’s degree required.

Licenses

Position requires the ability to serve as a Notary Public in the applicable state.

Benefits

PNC offers a comprehensive benefit program that includes medical, prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, dependent care reimbursement, adoption and doula reimbursements, educational assistance, wellness programs, and paid time off. Eligibility for additional perks and programs varies by employee status and career level.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact [e-mail]. Inclusion of “accommodation request” in the subject line and the job ID, your name, and preferred method of contact is required. Applicants may also call 877‑968‑7762 and say “Workday.” We keep accommodation information confidential and use it only to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations regarding hiring and criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose personal information in our hiring practices.