Relationship Banker Business Specialist

PNC; Cranberry Township (Butler County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Paid time off including holidays and vacation

Job summary

PNC is seeking a Business Banking Specialist in Cranberry Township, PA. In this role, you will foster client relationships, expand business opportunities, and provide tailored solutions to meet client needs. The ideal candidate will hold a Bachelor's degree with a focus on customer experience and banking. PNC offers a supportive culture and a comprehensive benefits package including health, retirement plans, and paid time off.

Qualifications

• Less than 1 year of professional experience or completion of a formal development program.
• University/college degree preferred.

Responsibilities

• Acquire and expand consumer and business banking opportunities.
• Manage client relationships and referrals effectively.
• Deliver tailored solutions aligned with client needs.
• Engage with clients to create loyalty and expand share of wallet.

Skills

Customer Experience (CX)

Banking

Proactive Sales

Client Loyalty

Education

Bachelors

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC’s Retail organization, you will be based in Cranberry Township, PA at the Cranberry branch. This position does not sponsor employment visas or participate in STEM OPT. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

Job Description

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Proactive lead management and referral generation—Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households. Responsible for managing and growing Business Banking relationships under 2MM in sales revenue. Takes action, using client information from various sources and translates to actionable sales strategy and tactics. Generates quality referrals to ecosystem partners. Leverages tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside of the branch as a COI. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow up.
• Client experience and Hospitality management—differentiates the client experience through advanced conversation skills. Delivers client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing. Solves clients’ problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.
• Works with branch team to help them identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Creates client loyalty and grows client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and position PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Core Values & Employee Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Work Experience

Roles at this level typically require a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, life insurance, short and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent‑care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes up to 11 paid holidays, 9 occasional absence days, 15‑25 vacation days annually, and additional leave such as maternity/parental leave.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Applicants may also call 877‑968‑7762 and say 'Workday' for accommodation assistance. All information will be kept confidential and used only as needed to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and other regulations that prohibit hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in hiring practices.