Relationship Banker - Branch Supervisor

Trustmark; Madison (AL); On-site; USD 50,000 - 78,000; Full time

Job summary

Trustmark in Madison, AL is seeking a Branch Supervisor to oversee daily branch operations, drive growth, and ensure compliance. You will lead a team, conduct sales calls, and manage lending activities to improve service and profitability.

The role requires a four-year degree or equivalent banking supervisory experience, strong communication, and a focus on customer service. On-site work with community engagement and ongoing training is provided.

Qualifications

• Four-year degree or 3+ years in banking supervisory roles.
• 2+ years in platform/retail banking operations or credit.
• Strong understanding of Retail Banking products and services.
• Ability to meet sales goals in a retail environment.
• Excellent interpersonal and written communication skills.
• May require NMLS registration.

Responsibilities

• Crosstrain, lead and develop team to maximize efficiency and engagement.
• Promote branch business development and referrals to increase wallet share.
• Conduct sales calls and customer meetings.
• Take and process loan applications and review exceptions.
• Manage loan portfolio and ensure compliance with policies.
• Oversee branch staffing, schedules, audits, and performance reviews.
• Mentor, train, and coach branch personnel.
• Participate in community roles as appropriate.
• Perform additional duties as assigned.

Skills

Leadership

Sales skills

Customer service

Communication

Time management

Retail banking knowledge

Education

Bachelor's degree or 3 years supervisory banking experience

Job description

Overview

The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Crosstrain, lead and develop team of associates to promote maximum efficiency,
• engagement, succession planning and overall contribution to strategic organizational goals
• Promote the branch's efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank's current focus, campaign, or needs.
• Conduct sales calls and customer meetings
• Take and process loan applications, interview applicants, and clear exceptions and past dues
• Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies
• Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability
• Interview prospective employees and hire candidates to fill vacancies
• Mentor, train, coach, and manage branch personnel
• Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks
• Potentially participate in visible roles in the community in civic and other service organizations
• Perform additional duties as assigned

Qualifications

• Four-year college degree OR at least 3 years of experience in banking or a supervisory role
• 2 years of progressive experience in one or more of the following areas:
  • Platform banking or frontline banking operations
  • Credit, treasury management or other banking related experience
  • Financial services industry experience
  • Business development
  • Supervisory role
• Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong verbal and written interpersonal and communication skills
• Time management skills
• Excellent customer service abilities
• May require registration with the National Mortgage Licensing System and Registry (NMLS)
• Experience in managing a loan portfolio preferred
• Previous supervisory duties preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.