Relationship Banker - Branch Manager I/II

Trustmark; Arlington (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k with company match

Tuition reimbursement

Comprehensive medical, dental, vision

Job summary

Trustmark is seeking a Relationship Banker Branch Manager I/II to oversee the branch's operations, drive sales and ensure excellent customer service. The role focuses on managing staff, developing business, and maintaining compliance while achieving growth in deposits and loans.

The position requires a four-year degree or equivalent banking experience, plus extensive banking and supervisory expertise. Responsibilities include staff leadership, loan processing, and community engagement to promote

Qualifications

• Bachelor’s degree or equivalent banking experience.
• Strong supervisory capability and track record of leadership.
• Proven ability to meet sales targets in a retail banking environment.
• Excellent interpersonal and written/verbal communication skills.
• Familiarity with banking software and internal systems.

Responsibilities

• Lead branch growth through sales, referrals, deposits and loans.
• Conduct sales calls and customer meetings to expand wallet share.
• Process loan applications, interview applicants, and manage portfolio.
• Ensure branch materials and staff comply with regulations and policies.
• Coach and manage branch personnel for daily operations and development.
• Engage in community involvement and represent the branch externally.

Skills

Sales goals

supervisory experience

Interpersonal communication

Customer service

Computer literacy

NMLS knowledge

Education

Bachelor’s degree or equivalent banking experience

Job description

Relationship Banker - Branch Manager I/II

To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.

Responsibilities:

• Lead (or potentially assist in leading) the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
• Conduct sales calls and customer meetings.
• Take and process loan applications, interview applicants, and clear exceptions and past dues. Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes.
• Ensure marketing materials and personnel in the branch comply with current regulations and policies.
• Steer branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses.
• Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability.
• Interview prospective employees.
• Mentor, train, coach, and manage branch personnel for day-to-day activities, along with their team member’s individual growth/improvement.
• Manage, among other things: scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting along with other typical management duties and tasks.
• Potentially participate in visible roles in the community in civic and other service organizations.
• Perform additional duties as assigned.

Qualifications

Relationship Banker Branch Manager I

• Four-year college education or equivalent banking experience
• Three (3) years platform banking experience -OR- Minimum of five (5) years proven and progressive experience in one or more of the following areas:
  • Banking experience (credit, treasury management, etc.)
  • Business development
  • Related financial services experience
• Highly developed supervisory experience or Trustmark’s Development Associate training
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform tasks
• Strong interpersonal and communication skills (both verbal and written)
• Exceptional customer service abilities
• Extensive understanding of Retail Banking products and services, along with a working knowledge of other lines of business
• May require registration with the National Mortgage Licensing System and Registry (NMLS)
• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Relationship Banker Branch Manager II

• Four-year college education or equivalent banking experience
• Minimum of five (7) years proven and progressive experience in one or more of the following areas:
  • Banking experience (credit, treasury management, etc.)
  • Business development
  • Related financial services experience

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!

What You Gain at Trustmark (Compensation & Benefits)

• Comprehensive benefits including medical, dental, vision, long-term disability, and life insurance
• 401k (with up to 6% company match)
• Tuition Reimbursement (must meet eligibility requirements)

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Fingerprinting (required for certain positions)